What are the responsibilities and job description for the Support Staff - Reception position at Prairie Ridge Integrated Behavioral Healthcare?
WHY PRAIRIE RIDGE?
At Prairie Ridge, every role contributes to creating an environment of recovery, wellness, and hope. As a Support Staff/Receptionist, you have the opportunity to make a positive first impression and help individuals feel welcomed, respected, and supported from the moment they connect with us. Join a team committed to making a meaningful difference in the lives of the individuals and communities we serve.
POSITION SUMMARY
The Support Staff/Receptionist serves as a welcoming and professional first point of contact for patients, visitors, and community members at Prairie Ridge. This position provides essential front office and administrative support by greeting individuals, answering and routing phone calls, scheduling appointments, maintaining accurate patient information, collecting insurance and payment information, and assisting clinical and administrative staff. The Support Staff/Receptionist helps ensure efficient daily operations while maintaining confidentiality and providing respectful, helpful service to everyone who interacts with Prairie Ridge.
TASKS AND RESPONSIBILITIES
- Treat all individuals with dignity and respect while maintaining agency standards of confidentiality, professionalism and objectivity.
- Maintain all HIPAA and 42 CFR confidentiality requirements and regulations as outlined in CARF policies and procedures.
- Answer the telephone and route calls to appropriate staff.
- Schedule and maintain patient appointments through use of agency software program.
- Greet the public and agency consumers.
- Perform secretarial duties for clinical and administrative staff, as assigned.
- Open and dispense mail; mail outgoing correspondence daily.
- Confirm patient demographics.
- Collect patient insurance cards and co-payments when appropriate.
- Maintain supply of office forms as needed.
- All other duties as assigned by the Support Staff Supervisor.
QUALIFICATIONS
- Understanding of the mission of Prairie Ridge and the clients we work with.
- Proficiency in managing manual and computerized data collection systems.
- Proficiency in typing, filing and general office skills, as well as oral and written communication skills.
- Ability to meet the public and agency clientele in a warm, helpful manner.
- While performing the duties of the job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; and talk or hear. The employee frequently is required to walk and stoop, kneel, crouch, or crawl. The employee is often required to stand, reach with hands and arms, and climb or balance.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or more up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.