Assistant Manager - Restaurant

Position Summary

The Assistant Manager is responsible for helping oversee the daily operations of Prairie House Food & Spirits. This role ensures excellent guest service, supports and leads staff, maintains a clean and organized restaurant, and helps create a positive, team-focused work environment. The Assistant Manager is expected to lead by example and step into any position when needed to ensure smooth operations.

Responsibilities

Leadership & Team Management

• Lead by example with a positive attitude and strong work ethic.
• Help hire, train, coach, and motivate team members.
• Assist with scheduling and ensuring proper staffing levels.
• Hold employees accountable to Prairie House standards and policies.
• Address employee concerns professionally and communicate with ownership as needed.
• Help maintain a positive, respectful workplace culture.

Guest Experience

• Ensure every guest receives friendly, attentive service.
• Resolve guest concerns or complaints quickly and professionally.
• Visit tables when appropriate to ensure guest satisfaction.
• Promote nightly specials, drink specials, and upcoming events.

Restaurant Operations

• Open and close the restaurant following company procedures.
• Ensure the dining room, bar, patio, kitchen, restrooms, and exterior remain clean, organized, and welcoming.
• Monitor food quality, presentation, and service times.
• Assist wherever needed, including serving, bartending, hosting, bussing, food running, or dishwashing.
• Ensure employees follow all health, safety, and sanitation guidelines.

Cash Handling & Inventory

• Count drawers and complete opening/closing cash procedures.
• Assist with deposits and daily sales reporting.
• Monitor inventory levels and notify management when ordering is needed.
• Help reduce waste and control food and beverage costs.

Safety & Compliance

• Ensure all alcohol service follows Wisconsin laws and company policies.
• Enforce food safety and sanitation standards.
• Report accidents, maintenance issues, or safety concerns immediately.

Qualifications

• Previous restaurant or bar management experience preferred.
• Strong leadership and communication skills.
• Ability to multitask and remain calm under pressure.
• Excellent customer service skills.
• Reliable, dependable, and self-motivated.
• Basic computer and POS system knowledge.
• Ability to lift up to 50 pounds and stand or walk for extended periods.
• Flexible availability, including nights, weekends, and holidays.

Expectations

The Assistant Manager is expected to:

• Arrive on time and ready to lead each shift.
• Maintain a professional appearance and attitude.
• Support ownership and help enforce company policies consistently.
• Be proactive in solving problems before they affect guests.
• Foster teamwork and create a positive work environment.
• Treat guests and employees with professionalism and respect.
• Protect company assets and maintain confidentiality.

Success in This Role

A successful Assistant Manager helps create an environment where:

• Guests leave happy and want to return.
• Employees feel supported and work together as a team.
• The restaurant operates efficiently, safely, and profitably.
• Prairie House Food & Spirits continues to grow its reputation for outstanding food, drinks, and hospitality.

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person