Analyst, Salesforce Systems Administration

OVERVIEW

Practising Law Institute (PLI) educates and informs lawyers and other professionals with innovative programs, publications, podcasts, and additional resources. With a sterling reputation developed over 90 years, PLI is a trusted source of professional development and knowledge for the legal community. A nonprofit organization, PLI is also known for its dedication to providing pro bono training and resources to ensure access to justice. PLI’s client base includes a large array of prestigious law firms, corporations, and government agencies. We are also proud to have recently been named one of the “Brands That Matter” by Fast Company. More information about PLI may be found on our website www.pli.edu.

PLI is searching for a Salesforce professional to fill the role of Analyst, Salesforce Systems Administration (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4 weeks of paid time off and hybrid remote/in-person schedules for most roles).

SUMMARY

The ideal candidate will be proficient in translating business requirements and implementing changes within Salesforce. Supporting all Salesforce users throughout the organization, this is an excellent opportunity to play a critical role in transforming Salesforce into a world-class CRM platform for PLI.

KEY RESPONSIBILITIES

• Administer Salesforce across Sales Cloud, Service Cloud, and Experience Cloud.
• Serve as first-tier support for approximately 250 internal Salesforce users, including triaging requests, troubleshooting issues, and determining next steps.
• Partner with Business Analysts to translate requirements into technical designs, develop solutions, coordinate with QA during testing, and provide post-go-live support.
• Build, maintain, and optimize Salesforce automations and configurations using scalable solutions, including Flows, Approval Processes, Custom Settings, and Custom Metadata Types.
• Use CI/CD tools such as Gearset to manage and deploy Salesforce metadata changes across environments.
• Ensure data quality and integrity through proactive monitoring of production jobs, identifying issues or interruptions, and collaborating with the team.
• Stay current with new Salesforce features and releases to fully leverage platform capabilities and optimize solutions.
• Support the evaluation, implementation, and adoption of integrated applications connected to Salesforce.
• Identify opportunities for redesign, development, and enhancement of current processes; recommend improvements, and collaborate with the Salesforce team to establish delivery plans.
• Perform other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree required.
• 3- 7 years of experience as a Salesforce Administrator on Sales or Service Cloud.
• Salesforce Administrator certification and other relevant certifications are a plus.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the Salesforce platform best practices and functionality, with the ability to build custom apps, objects, formula fields, Flows, and other intermediate-level configurations.
• Experience with Salesforce data management tools, including Data Loader and Data Import Wizard.
• Working knowledge of SOQL for data extraction, validation, system analysis, and issue resolution.
• Ability to analyze complex requirements and assess their impact on Salesforce, including upstream and downstream systems, applications, and processes.
• Proven experience with large data volumes.
• Excellent interpersonal, organizational, written, and presentation skills.
• Demonstrated ability to meet deadlines and manage multiple simultaneous requests.
• Experience working with a subscription and/or membership business model is preferred.
• Strong organizational, analytical, and problem-solving skills.
• A driven, self-motivated professional willing and able to take on additional responsibility.

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

$85,000 - $110,000 per annum 

(Exact compensation offer may vary based on the candidate’s job-related skills and work experience.)