Technical Support Specialist

Location: Remote

We're excited to consider remote candidates for this role! That said, if you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup, spending three days each week collaborating in the office and the rest working from wherever you're most productive.

About PracticeTek

Stop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go!

We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000 clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.

At PracticeTek, you'll get to:

Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.

Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.

Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Why You'll Love It Here

As part of the TekTribe, you'll enjoy:

Comprehensive health, dental, and vision coverage options

Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

Flexible paid time off, sick time, and 10 company-paid holidays

401(k) plan with company match to help you build your future

Culture Committee driving initiatives that spark connection, fun, and belonging

A workplace powered by innovation, collaboration, and energy every day

Business Unit Language

About RevolutionEHR

RevolutionEHR is a leading cloud-based Electronic Health Record (EHR) and practice management platform serving more than 4,500 providers and 20,000 users across the United States and Canada. As part of the PracticeTek family, RevolutionEHR empowers eye care professionals with innovative technology solutions that simplify practice operations, improve patient care, and support business growth.

What You'll Do

Here's how you'll help us bring our mission to life and show up as a Trusted Partner:

Configure and support electronic claims integrations, clearinghouse connections, and related billing workflows to ensure customers can successfully submit and manage claims within RevolutionEHR.

Partner directly with customers to troubleshoot claims submission, remittance, and billing issues, providing timely resolution and an exceptional support experience through phone, email, chat, and scheduled appointments.

Build and maintain strong working relationships with clearinghouse partners to resolve customer issues, coordinate setup activities, and improve overall claims processing outcomes.

Develop and maintain educational resources, including training materials, videos, and one-on-one coaching sessions, to help customers maximize the value of the platform.

Collaborate with Product, Quality Assurance, and Customer Success teams by documenting customer feedback, identifying recurring issues, and supporting testing efforts that improve product functionality and customer experience.

How Success is Measured

Here's how we'll know you're making an impact and raising the bar:

Customer support inquiries related to claims and billing are resolved within established service-level expectations while maintaining a positive customer experience.

Electronic claims setup and clearinghouse onboarding activities are completed accurately and efficiently, minimizing implementation delays.

Customer satisfaction scores related to claims support meet or exceed established team targets.

Documentation within CRM and support systems remains accurate, complete, and current for all customer interactions.

Product feedback, issue escalation, and testing support contribute to improved product quality and reduced recurring customer issues.

What You Bring

Your unique talents are what make you shine. For this role, success looks like:

Minimum of two (2) years of clinic, in-office, or practice experience within an optometry, ophthalmology, or eye care environment.

Working knowledge of electronic healthcare billing processes, including the 837 electronic claims format, CMS-1500 claims, electronic claims submission, and remittance posting.

Experience supporting or working within EMR/EHR software platforms and related healthcare technology solutions.

Strong problem-solving skills with the ability to independently research issues, identify root causes, and deliver effective solutions.

Excellent written and verbal communication skills with a customer-first mindset and the ability to provide remote support in a professional and empathetic manner.

Proficiency with Microsoft Office applications and remote collaboration tools.

Knowledge of HIPAA regulations and healthcare data privacy requirements is preferred.

Ready to Join?

If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better.Together.

The Fine Print (That Really Matters)

At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay $23.00-$28.00 per hour. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.

PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.

This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.