What are the responsibilities and job description for the Director of Infrastructure & Reliability position at PracticeSuite, Inc.?
Location: Tampa, FL
Reports to: VP Engineering
Department: Engineering & System Operations
About the Role
Opportunity to lead Infrastructure and site reliability engineering with authority around DevOps as well. You'll take a platform that's been reliably running critical healthcare operations and evolve it into a modern, resilient, forward-looking infrastructure organization with the autonomy to set the technical standards and the roadmap from day one.
This is a founding leadership role: you'll make your first hire, help that person build their own team, and establish the operating model that the entire infrastructure function will run on for years to come. If you've always wanted to build an SRE function the right way with executive backing, room to define what "good" looks like, and a real chance to leave your mark on how a company operates this is that opportunity.
Responsibilities
- Stand up SRE as a function: incident command, US-hours on-call coverage, post-incident reviews, and SLOs
- Set infrastructure direction: across current servers, and new solutions including vendor recommendations
- Drive Cloud Infrastructure: Design and implement AWS accounts, VPC, IAM, and data-store shape. Own cost, scaling, and resilience trade-offs.
- Own CI/CD and operational foundations: environment and domain management, observability, secrets management, access control, and backup/restore evidence
- Define the operating split between Server Admin (running the current estate) and SRE (reliability, toil reduction, and the new platform)
Requirements
- 3 years leading platform and/or infrastructure teams
- Built or led an SRE, platform, or infrastructure team at Director or Manager level, and still hands-on: you have recently designed and implemented production systems, not only managed people who did
- Experience working on horizontal multi-server architecture to deliver redundancy, scale, reliability and performance
- Production experience in Linux, Oracle and Java tech stack
- Hands-on AWS core services (EC2, VPC, IAM, S3, RDS, CloudWatch): you can design accounts, networks, and IAM, and reason about cost, scaling, and resilience.
- Solid hypervisor/VM concepts (KVM, VMware, or similar); Proxmox familiarity a plus
- You have implemented (not only selected) monitoring/observability and CI/CD
- Hands-on access control/IAM, encryption, patching, vulnerability management; HIPAA, SOC 2, HITRUST, or ISO 27001 strongly preferred
- Experience leading or closely partnering with production teams based