Tech Support Specialist

Computer Tech Support

Job Description: We are seeking highly motivated in-person Computer Techs to provide hands-on technical support across NYC public schools. As a Computer Tech person, you will play a vital role in maintaining and troubleshooting technology-related issues within the school.

Qualifications:

• Proficiency in computer systems and troubleshooting.
• Familiarity with Smart boards, printer configurations and laptop software updates.
• Strong problem-solving skills, with the ability to handle tech-related challenges independently.
• Excellent communication skills and a customer-service-oriented mindset.
• Prior experience in a similar tech support role is a plus.

Responsibilities:

• Offer on-site assistance to address and resolve various technology-related challenges that may arise within a school building.
• Utilize your tech expertise to troubleshoot and find solutions to technical issues promptly, ensuring minimal disruption to classroom and office activities.
• Assist with basic computer-based classroom and office technology needs, ensuring that both teachers and staff can rely on smooth tech operations.

Compensation & Benefits:

• Competitive pay rate of $27/hr with the opportunity to earn $30/hr* with a completion bonus.
• Education Champions will be required to attend a 1 hour Town hall event per quarter and complete asynchronous training prior to starting a school placement.

Acknowledgment:

PRACTICE partners with some of New York City's most struggling public schools to improve academic outcomes for low-income students and their families. Flexibility is required, as there may be occasions when a school recognizes a more pressing need for your time and talents than originally anticipated. Our team expects you to be flexible and committed to furthering our mission of advancing equitable education for urban students by closing the opportunity gap.

• Bonus based on starting and completing the program and maintaining a high internal Quality Score.