What are the responsibilities and job description for the IN HOUSE TECHNICAL SUPPORT position at PRAB, Inc.?
The In-House Technical Support Representative’s responsibilities include identifying and resolving field issues, communicating steps for resolutions to the customer as directed, and communicating with customers to identify equipment issues. This position reports to the Field Service Manager or the Customer Service Manager as necessary.
Qualifications
- Dedication to excellence and a quality output
- Honest, Reliable, and irreversible Integrity
- Associates degree in an Engineering capacity, or 3 years practical experience.
- MS Office (Intermediate – Outlook, Docs, Excel)
- Excellent mechanical aptitude
- Excellent customer service and troubleshooting skills
- Communication skills both written and verbal
- Minimal travel may be required; up to 10%
Responsibilities
The following activities are required in this position:
- Promoting excellence throughout the department
- Needs to be able to complete a verbal parts order request form completely
- Ability to communicate with customer and co-workers professionally
- Responsible to update CRM and any open case files pertaining to issues being handled
- Responsible to make sure that ALL information dealing with service meeting cases are FULLY updated and accurate
- Need to determine when equipment is not working to customer expectation
- Works directly with Service Scheduling Coordinator to keep schedule updated
- Other duties as required