Head of Facilities Operations

Position Overview

As Facility Operations Manager, you’ll ensure our properties run smoothly and meet high standards. You’ll build and lead a strong facilities team, set up reliable systems and processes, track budgets and reporting, and own cleanliness, safety, and operational efficiency. The right candidate is detail-oriented, hires and retains top talent, and runs operations with speed and consistency.

You may begin working remote, but expected to move full-time to Roatan, Honduras after your first 2 months.

Key Responsibilities

1. Team Leadership & Management

• Recruit, hire, and retain high-performing maintenance, cleaning, and landscaping staff.
• Coach, develop, and hold the team accountable to minimize turnover and raise performance.
• Build a culture of ownership, accountability, and continuous improvement.

2. Operational Oversight

• Create and refine systems to run day-to-day operations efficiently.
• Plan and manage routine and preventative maintenance to keep facilities at peak condition.
• Oversee vendors and contractors, ensuring quality and cost control.

3. Financial Management & Reporting

• Manage department budgets and track operating expenses against targets.
• Bill cost centers accurately and maintain clear, transparent reporting.
• Identify savings opportunities without sacrificing safety or service quality.

4. Maintenance, Safety & Standards

• Ensure safe working conditions and compliance with local regulations.
• Implement emergency response and evacuation procedures.
• Maintain security, cleanliness, and appearance through clear standards and regular inspections.

5. Continuous Improvement & KPIs

• Implement best-practice facilities management, using technology where it adds value.
• Track and report KPIs to improve service levels and efficiency.
• Stay current on tools and trends to keep operations world-class.

6. Stakeholder Communication

• Act as the main point of contact between facilities and other teams/leadership.
• Provide regular updates on projects, budgets, and operational performance.
• Partner cross-functionally to anticipate and solve facilities needs.

Qualifications

• Proven people leadership with a track record of hiring, developing, and retaining top performers.
• Strong organization and project management skills in a fast-paced environment.
• Solid financial skills (budgets, cost centers, spend analysis).
• Knowledge of safety standards and regulatory compliance.
• Experience building systems/processes and improving operations with tools/tech.
• Clear communicator, collaborative, proactive, and quality-obsessed.

Why Join Us

• Impact & Autonomy: Own operations that directly affect everyone’s experience and safety.
• Growth: Strong learning culture with real room to advance.
• Team: Work with a high-accountability group focused on excellence and efficiency.

Referral Bonus

Know someone who fits? Earn $4,000 if they stay 3 months and include your name phone number in the “Referred By” field on their application.