Wellness Coordinator hourly PT WA

Position Summary:

Your role at The Joint Chiropractic will consist of you becoming a part of a team changing the face of chiropractic as we know it. You will be a trusted advisor and leader in your office and community helping us further our mission. We are on a mission to make routine chiropractic care more affordable and accessible in every community we serve. You will be serving in a high-volume practice where all exams are done efficiently and effectively, allowing you to serve more, safely. This position is designed for season and new doctors alike, as we create an environment where learning is constant and you have the support necessary to focus on what is important, serving every person who walks in with the desire to be on a path to wellness.

Duties and Responsibilities:

• As a Senior/lead Wellness Clinic Coordinator with The Joint Chiropractic you will work with a team of doctors and professionals in a modern, wellness-based chiropractic clinic where positivity and relationship building are essential to being successful.
• Coordinators must be excellent multitaskers. Able to perform clinic administrative processes, patient support and education, and transaction completion using point of sale software. Clinic Coordinators have daily and monthly performance goals that must be met.
• Daily responsibilities focus on maintaining patient relationships, supporting doctor protocols, and resolving patient and visitor complaints directly or by channeling them to appropriate personnel for resolution.
• As the lead or senior WC you need to be able to field Questions from other WC's and to oversee the implementation of new policies and procedures for the WC's that the Joint corporate or PPTC deem necessary.
• Strong ability to persuade, selling memberships and packages.
• Educate patients on wellness offerings and services
• Manage clinic phone calls and walk-ins
• Greet patients and assist patients in completing required paperwork
• Maintain the cleanliness of the clinic and organizations of workspace
• Ensure all member account are current and accurate
• Complete transactions using point of sale software

Knowledge and Skill Requirements:

• Cheerful demeanor
• Able to work weekends/evenings (as required)
• Dedication to high quality service
• Maintain a professional appearance and appropriate attire
• Enthusiastic approach to customer service
• Confident in presenting and selling service offerings
• Able to stand and/or sit for long periods of time
• Able to lift to 50 pounds
• High School diploma or equivalent
• Able to use office equipment: computer, scanner, phone system
• Proficient with Microsoft Office

The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.