What are the responsibilities and job description for the Customer Service Representative position at PPS-HPS?
PPS is seeking an experienced Customer Service Representative for our fabrication operation in Parma Heights. This is a full-time, permanent, direct hire opportunity offering excellent benefits (profit-sharing bonuses and on-site gym access) with significant growth potential at a 100-year company.
Responsibilities:
• Partner closely with Sales Representatives to quote products accurately and efficiently.
• Collaborate with customers to forecast part demand based on historical usage and production plans.
• Respond to customer quality and engineering requests while coordinating with supervisors and internal quality/engineering teams.
• Manage and enter sales orders and quotations into the company ERP system.
• Review customer purchase orders for material specifications, packaging requirements, and pricing; provide recommendations when appropriate.
• Review customer prints for dimensional accuracy, material specifications, and other critical requirements.
• Process returned orders within the ERP system, coordinate returns and replacement shipments, and work with quality and engineering teams to resolve issues.
• Partner with procurement to coordinate strategic purchasing of metals/alloys to fulfill customer requirements and monitor precious metal contract balances.
The Ideal Candidate Will Possess:
• Excellent written and verbal communication skills, including presentation abilities.
• Strong analytical, negotiation, and organizational skills.
• Experience with Microsoft Dynamics NAV preferred.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively.
• Detail-oriented, self-motivated, and results-driven.
• Strong writing, proofreading, and technical aptitude.
• Ability to communicate effectively across all levels of an organization.
• Ability to manage multiple priorities while meeting deadlines.
• Ability to lead project teams with diverse skill sets across multiple locations.
• 1–3 years of customer service experience required; manufacturing experience preferred.
• Aerospace or medical industry experience is a plus.
Education:
• Bachelor's degree in Business Administration preferred.
• High School Diploma or equivalent required.