Medical Receptionist (WA)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job.  It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Medical Receptionist position

Under the supervision and direction of the Health Center Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.

What will you be doing!

Responding to patient requests and coordinating services.   Answering questions, providing patient education and referrals.  Providing excellent customer service to patients and co-workers.  Assisting with keeping appointments on time and optimizing the flow.  Performing all front office responsibilities as required by the health center.

Key Responsibilities:

Assisting patients by responding to requests and coordinating services from appropriate personnel or departments as needed.

Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into affiliate systems.

Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.

Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education.  Provides Planned Parenthood Patient Education Sheets (PES) and Informed Consent Forms (ICF) and offers Planned Parenthood services or community resources for identified patient needs.

Provides patients and co-workers with excellent customer service in all interactions and tasks.   Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.

Completing all functions of patient check-in including income screening, explanation of funding, and payment options.  Explaining the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when appropriate.

Optimizes patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit.

Keeps appointments on schedule through ongoing communication with the PCTL, the clinician and the health center manager.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Records and collects patient payments and solicits donations.   Follows organizational guidelines to improve collections and minimize uncompensated care.

Acts as a resource for other staff members, supports and participates in ongoing learning and development of the staff team in the health center.

Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.

Minimum Qualifications:

High school diploma

One to two years’ experience in a medical setting.

Preferred Qualifications:

Experience with reproductive healthcare in a clinical office or hospital setting with knowledge of EHR.

Salary Range:

$21.30 - $26.47 hourly

Position Type:

Full-time – Mon - Friday

Some Saturdays required

This is a union role – United Food and Commercial Workers 3000

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits.  As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance.  For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer.  Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

Salary : $21 - $26