Pet Care Sales Attendant/ Scheduler

About us

Pet Care Operations (Patriot's Pet Care) is a state-of-the-art pet care facility in Columbia, SC. We are demanding, customer-centric and our goal is to expand our loyal customer base while creating a myriad of opportunity for our staff in line with their goals and aspirations.

Core Objectives of the Role

• Convert inbound inquiries into multi-service, recurring clients
• Maximize schedule density and revenue per client
• Ensure accurate tracking, follow-up, and reporting
• Protect and elevate the Patriot’s Pet Care brand experience
• Support scalable systems as PPC expands services and locations

Key ResponsibilitiesSales & Revenue Generation

• Respond to all inbound inquiries (phone, email, web, walk-in) with professionalism and urgency
• Educate pet parents on PPC services (boarding, daycare, grooming, training, transportation, specialty programs)
• Confidently recommend bundled services, upgrades, and recurring plans
• Convert first-time inquiries into long-term clients through consultative sales
• Support promotional campaigns, seasonal offers, and loyalty programs
• Track conversion rates and identify opportunities to increase close ratios

Scheduling & Capacity Optimization

• Manage daily, weekly, and long-term scheduling across multiple services
• Optimize appointment flow to maximize staff utilization and facility capacity
• Anticipate high-volume periods and proactively adjust schedules
• Coordinate with grooming, daycare, training, and transportation teams
• Ensure accuracy of bookings, drop-offs, pick-ups, and service notes
• Reduce gaps, no-shows, and inefficiencies through proactive confirmation and follow-up

Customer Experience & Relationship Management

• Serve as a trusted point of contact for pet parents
• Maintain calm, professional communication in high-emotion situations
• Resolve scheduling issues, concerns, and service adjustments quickly
• Ensure every client interaction reflects PPC’s values and standards
• Encourage reviews, referrals, and repeat business
• Uphold confidentiality and professionalism at all times

Systems, Tracking & Data Management

• Accurately enter and maintain client, pet, and service data
• Utilize pet care management software (e.g., Gingr or similar platforms)
• Track inquiries, bookings, cancellations, and follow-ups
• Maintain clean records to support reporting, billing, and audits
• Assist leadership with data insights related to utilization and demand
• Follow SOPs for documentation, compliance, and internal communication

Team & Growth Support

• Collaborate closely with operations, grooming, training, and management
• Support onboarding of new services, programs, and systems
• Assist with community events, promotions, and special initiatives
• Demonstrate flexibility during peak periods and growth phases
• Contribute ideas to improve efficiency, sales, and client satisfaction

Required Skills & CompetenciesSales & Communication

• Confident, persuasive verbal and written communication
• Ability to explain value, not just price
• Active listening and needs-based selling approach
• Professional phone presence and in-person demeanor

Scheduling & Organization

• Strong time management and prioritization skills
• Ability to manage multiple schedules simultaneously
• Detail-oriented with high accuracy expectations
• Comfortable working in fast-paced, high-volume environments

Technology & Computer Proficiency

• Proficient with:
• CRM / scheduling software (pet care platforms preferred)
• Microsoft Office or Google Workspace
• Email, calendars, and shared documents
• Ability to learn new systems quickly
• Strong data entry and tracking discipline

Customer Service Excellence

• Empathy, patience, and emotional intelligence
• Ability to de-escalate concerns professionally
• Commitment to high service standards
• Team-first, solutions-oriented mindset

Job Types: Full-time, Part-time

Pay: $18,720.00 - $24,960.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Experience:

• Kennel: 1 year (Required)

Work Location: In person

Salary : $18,720 - $24,960