Business Operations Manager

Job Title: Pet Care Business Operations Manager

1321-1325 Percival Rd Columbia SC. & Fort Jackson SC.

Reports To: CSAO / COO / CEO

Job Type: Full-Time

Join the Patriot's Pet Care Team – Where Passion Meets Professional Pet Care!

At Patriot's Pet Care, we believe every pet deserves exceptional care, attention, and love. As a full-scale pet care facility, we pride ourselves on offering comprehensive services that cater to pets of all types—whether it’s grooming, daycare, training, or boarding. Our mission is to provide a safe, fun, and enriching environment where pets feel right at home, and our team of passionate, dedicated professionals is at the heart of it all. If you're an animal lover who thrives in a fast-paced, hands-on environment and are committed to providing the highest level of care, we want you to join us! Whether you're an experienced pet care professional or just starting out, we offer an opportunity to grow, learn, and make a positive impact in the lives of pets and their owners. Ready to bring your love for animals to life? Let’s get started!

Job Overview:
The Pet Care Business Operations Manager will lead company-wide operations by implementing strategic plans, managing department heads, and driving operational excellence. This position bridges animal care with strategic business leadership, encompassing financial oversight, team development, vendor negotiations, and risk mitigation. The ideal candidate will ensure our facility runs efficiently, profitably, and with a client-centered approach.

Key Responsibilities:

• Daily Operations Management:
• Strategic Leadership & Execution: Translate executive directives into actionable strategies. Develop scalable operational systems that enhance service delivery and business growth.
• Financial Management:Lead budgeting, forecasting, and financial modeling. Monitor financial performance, implement cash flow strategies, and analyze key financial ratios.
• Operational Oversight:Ensure effective planning, organizing, and problem-solving across departments (grooming, daycare, training, boarding, transportation). Ensure all services meet quality and safety standards.
• Team Supervision & Delegation: Provide direct supervision to managers. Set measurable objectives, delegate effectively, and promote accountability. Recognize and reward outstanding contributions.
• Stakeholder Communication:Present financial, performance, and strategic updates to stakeholders. Facilitate cross-functional collaboration and maintain transparency.
• Client Experience & Business Development:Collaborate on customer engagement strategies, marketing initiatives, and community outreach. Foster positive client relationships
• Risk & Compliance:Oversee compliance with animal welfare laws, labor laws, safety regulations, and insurance standards. Proactively manage risk.

Experience:

10 years in operations or business management, with at least 5 years in a senior leadership role—preferably in the pet care, veterinary, or service industry.

Leadership & People Skills:

Proven leadership with the ability to motivate, coach, and manage cross-functional teams. Strong conflict resolution and emotional intelligence.

Analytical & Problem-Solving Skills:

Strong business acumen, ability to analyze complex data, make informed decisions, and drive process improvements.

Financial Acumen:

Deep understanding of business financials including budgeting, forecasting, modeling, and strategic investment planning.

Customer Orientation:

Ability to maintain a client-first approach while managing the business backend. Experience in CRM practices preferred.

Adaptability:

Thrives in dynamic, evolving environments with the flexibility to pivot as needed.

Education:

Master’s degree in Business, Operations Management or related field. MBA or advanced certification a plus.

Why Join Us?

• We offer competitive salary, healthcare benefits, paid time off, performance-based bonuses, and internal growth opportunities. Join a mission-driven organization that values both its employees and its furry clientele. Help us lead the way in ethical, innovative, and compassionate pet care.

Patriot’s Pet Care is growing, and we believe in promoting from within. This role offers significant opportunities for advancement and professional development.

• Positive Work Environment:

Join a friendly, collaborative team that shares your passion for animals. We offer a supportive workplace where you can grow and thrive in the pet care industry.Discounts on daycare, boarding, grooming, and other facility services.

Ready to join our team? If you’re an experienced and passionate pet care professional with leadership skills and a love for animals, we’d love to hear from you!!

Job Types: Full-time, Part-time

Pay: $37,440.00 - $56,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $37,440 - $56,000