What are the responsibilities and job description for the Service Writer/Advisor position at PowerSports of Greenville?
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our Motorcycle service department. Your main goal will be to assist customers with their vehicle service needs and ensure their satisfaction throughout the process.
```Responsibilities```
- Greet customers and assist them in scheduling appointments for vehicle service
- Listen to customers' concerns and accurately document their machines issues
- Provide accurate estimates for repairs and services
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles and any additional repairs needed
- Process payments and handle customer inquiries regarding billing
- Maintain a clean and organized work area
- Follow up with customers after service to ensure satisfaction
```Skills```
To excel in this role, you should possess the following skills:
- Strong knowledge of motorcycle diagnostics and repair processes
- Familiarity with brake repair, suspension repairs, engine repairs, general servicing needs
- Excellent customer service skills with the ability to effectively communicate technical information to non-technical customers
- Detail-oriented
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills for entering and retrieving customer information
If you have a passion for motorcycle service and enjoy working in a customer-focused environment, we would love to hear from you. Apply today to join our team as a Service Writer!
Job Type: Full-time
Pay: $34,000.00 - $44,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Ability to Relocate:
- Greenville, SC 29615: Relocate before starting work (Required)
Work Location: In person
Salary : $34,000 - $44,000