What are the responsibilities and job description for the Service Operations Specialist position at PowerSecure, Inc.?
Job Summary:
The Service Operations Specialist provides administrative support to the Service organization by assisting with work order management and technician support. This role works closely with internal teams to ensure service-related documentation and transactions are completed accurately and efficiently while supporting day-to-day operational needs.
Minimum Qualifications: (Education, Experience, Knowledge, and Skills):
- High school diploma or GED required
- 1-3 years of administrative, customer service, service operations, or office support experience
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Ability to learn and navigate ERP, service management, and timekeeping systems
- Strong attention to detail and accuracy in data entry, documentation, and approvals
- Customer service mindset with a professional approach to resolving issues and responding to requests
- Ability to follow established processes and escalate issues when appropriate
- Ability to work independently and as part of a team in a fast-paced environment
Job Duties and Responsibilities:
- Monitor assigned work queues and ensure Field Service transactions are completed accurately and in a timely manner.
- Support other internal departments by gathering information, resolving administrative requests, and providing documentation as needed.
- Assist field technicians with back-office support needs, including work order administration, and issue resolution.
- Communicate with technicians, managers, and internal departments regarding status updates, missing information, and process-related questions.
- Provide administrative support to Service Operations, including monitoring and responding to shared email inboxes.
- Assist with routine reporting, data entry, and administrative activities that support Service Operations objectives.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs.
About Us:
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Join Our Power Team!
- Medical, dental, vision and life insurance coverage
- Competitive pay and a matching 401 (k) plan
- Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
- Flexible spending accounts/Health savings account
- Wellness Incentive Programs
- Employee Referral Program
- Tuition Reimbursement
PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law
This position is not open to third party recruiters.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Benefits:
Health Insurance, 401K Plan