Information Developer (Technical Writer)

Overview

The Information Developer II (Technical Writer) will design, develop, and deliver clear, concise, and effective documentation for PowerPlan’s suite of software solutions. This individual will support product launches and empower both internal teams and external users by creating high-quality, accessible materials. Success in this role is measured by the impact documentation has on product understanding and user satisfaction.

Responsibilities

Key Performance Objectives

Success Metrics

• Documentation delivered on or ahead of release schedules
• Increased product adoption and positive customer feedback
• Uptake of new documentation tools and formats

Qualifications

• Bachelor’s degree or equivalent.
• 5 years of experience as a Technical writer or related roles.
• Experience in API documentation (OpenAPI, Postman, Bruno).
• Experience in structured writing.
• Experience in documenting enterprise-level software applications/solutions.
• Process orientation and ability to analyze and design/build complex processes.
• Excellent, effective communication skills, including:

• Executive presence through verbal and non-verbal communication(confidence, poise, and authority)
• Clear and concise writing.

• Excellent organizational and time management skills.
• Detail-oriented and comfortable in a fast-paced environment where meeting deadlines will require perseverance.
• Skilled with Content Authoring Tools, with a preference for Madcap Flare experience.
• Experience working in an Agile Environment.

Preferred

• Demonstrate the following bodies of knowledge:

• Industry/domain knowledge: Ability to apply industry knowledge in an area of domain specialty Examples of domains are account, tax and budgeting.
• Technical knowledge: Understanding of system and network architecture, system platforms, system access, database design, SQL queries and network protocols.
• AI knowledge: RAG, prompt engineering, context engineering.

PowerPlan is an EOE

Applicant Privacy Notice

Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.