Customer Service Specialist – B2B Distribution

Customer Service Specialist – B2B Distribution

Location: Rockland County, NY (On-site – 5 days per week) Salary: $70,000 – $80,000 Salary Benefits

About PowerPak

PowerPak is a fast-growing B2B distribution company built on Extreme Customer Service, Reliability, and Transparency. Our team operates in a high-volume, fast-paced environment where responsiveness, accountability, and operational execution matter.
We are seeking a Customer Service Coordinator to support daily customer and operational workflows across Sales, Warehouse, Supply Chain, and Finance teams. This role is ideal for someone who thrives in a structured, execution-focused environment and enjoys balancing customer interaction with operational coordination.

Success in this role requires urgency, accuracy, organization, and strong follow-through. On a daily basis, you will:

• Work within a high-volume environment managing calls, emails, orders, quotes, and transactional requests simultaneously
• Process customer orders, quotes, and account updates accurately and efficiently
• Coordinate closely with internal operational teams to support customer needs and order flow
• Maintain responsiveness while balancing competing priorities and deadlines
• Support customers with order-related questions, shipment updates, product inquiries, and account requests
• Utilize ERP and CRM systems to track orders, follow-ups, and customer activity
• Escalate issues appropriately while ensuring timely communication and resolution

What You'll Do

Transactional Customer Support

• Respond to customer inquiries via phone and email in a timely and professional manner
• Maintain accuracy and responsiveness while managing competing priorities under tight timelines
• Support customers with order-related questions, service requests, and account inquiries
• Provide accurate information regarding products, inventory availability, and order status
• Ensure customer requests are handled efficiently and escalated appropriately when necessary

Order & Quote Management

• Process customer orders, quotes, and transactional requests accurately and efficiently
• Enter and maintain customer and order information within ERP and CRM systems
• Review orders for accuracy, completeness, and pricing consistency
• Coordinate order updates, shipment information, and delivery timelines
• Track and follow up on open orders and customer requests

Operational Coordination

• Partner closely with Sales, Warehouse, Supply Chain, and Finance teams to support daily operations
• Help coordinate resolution of order issues, delivery questions, inventory concerns, and transactional inquiries
• Support fast-lane workflows and high-priority customer requests as business needs require
• Maintain working knowledge of PowerPak products, services, and operational processes
• Identify opportunities to improve operational workflows and customer responsiveness

Required Qualifications

• 2–5 years of customer service, sales support, order management, or administrative experience in a B2B environment
• Experience processing customer orders, quotes, or transactional requests
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and deadlines simultaneously
• Strong communication and problem-solving skills
• Proficiency with ERP, CRM, or order management systems
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Team-oriented mindset with the ability to work collaboratively across departments

What Success Looks Like

• Process transactions accurately and efficiently
• Deliver timely and responsive customer support
• Maintain strong operational accuracy and organization
• Support smooth coordination across internal teams
• Contribute to improved turnaround times and customer satisfaction
• Thrive in a fast-paced, high-volume environment

Benefits

• Competitive salary ($70K–$80K)
• Medical, dental, and vision benefits
• 401(k) with company match
• Generous paid time off and holiday policies
• Team-first culture
• Career growth opportunities

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We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: https://www.powerpak.net/careers

Salary : $70,000 - $80,000