What are the responsibilities and job description for the VOIP Engineer position at Powernet?
Description
Who We Are
Behind every one of our solutions is our greatest asset, our people. At Powernet, we’re driven by our shared goals, innovative spirit, and dedication to excellence. Our collaborative culture empowers each team member to make an impact, both in their work and in the community. We offer a welcoming, growth-oriented environment where personal and professional success align to deliver real business results.
Who You Are
As an experienced VoIP Engineer, you have a strong background in designing, implementing, and maintaining core voice network infrastructures. You’re well-versed in softswitch operations, session border controllers, SIP protocol, and IP networking. You thrive in a team environment, are meticulous about documentation, and are passionate about helping others grow, whether through mentoring engineers or developing training materials for NOC technicians. Above all, you’re motivated by problem-solving and ensuring customers experience reliable, high-quality communication services.
Perks You'll Enjoy
- 5 Weeks PTO
- Flexible Work Arrangements
- Anniversary Gift Plan (3, 5, 10, and 20 years recognized)
- Employee Referral Program
- $350 Annual Wellness Credit
- Health, Vision, Dental, and Life Insurance
- Benefits include HSA with employer contributions through a walking program, free weight-loss program, and discounted telehealth services
Essential Duties and Responsibilities
- Support and promote Powernet’s mission, values, and guiding principles
- Serve as an escalation point for Telco NOC technicians, providing advanced troubleshooting and resolution for customer voice and SIP-related issues
- Create and maintain training materials and process documentation to enhance NOC knowledge and improve first-call resolution rates
- Assist in pre-sales engineering to support sales opportunities with technical expertise
- Design, test, and implement new voice network products, features, and integrations
- Install, configure, and optimize voice hardware and software across Powernet’s data centers (may include occasional travel)
- Perform trunk and circuit provisioning, SIP turn-ups, and end-to-end call flow testing
- Administer and maintain Class 4/5 softswitches, session border controllers (SBCs), and related systems
- Develop and execute Methods of Procedure (MOPs) for maintenance, upgrades, and deployment
- Mentor and train Voice Engineers and NOC personnel to ensure operational consistency and skill development
- Collaborate with cross-functional teams to drive service reliability, efficiency, and innovation
Requirements
Requirements
- 4 years of experience in a Class 4/5 softswitch environment
- Strong knowledge of SIP, RTP, and VoIP protocols
- Working knowledge of firewalls, routers, switches, and IP networking fundamentals
- Hands-on experience with Session Border Controllers (SBCs)
- Familiarity with LCR (Least Cost Routing) and carrier trunking
- Demonstrated ability to collaborate effectively across departments and with leadership
- Experience with Metaswitch, Dialogic, Sansay, and Veraz equipment
Desired Skills
- Solid understanding of IPv4 network design
- Experience with Metaswitch, Veraz, Sansay, and Cisco platforms
- Proficiency in Wireshark or similar packet capture tools
- Basic Linux administration skills
- Experience with switching equipment vendors and troubleshooting interop issues
- Familiarity with cable management and termination standards
- Industry certifications such as CCENT, CCNA, or equivalent are a plus
Salary : $65,000 - $85,000