What are the responsibilities and job description for the Front Desk Associate position at Powerhouse Gym Saddle Brook?
Overview
We are seeking a friendly and professional Front Desk Associate to join our weekend and weekday evening teams. This role is vital in delivering exceptional guest experiences and ensuring smooth front desk operations at our facility. The ideal candidate will possess strong customer service skills, hospitality knowledge, and the ability to handle multiple tasks efficiently. Bilingual abilities are highly valued, but not required.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in
- Manage multi-line phone systems with professional phone etiquette, addressing guest inquiries
- Provide outstanding guest services, including answering questions, giving tours, and resolving issues promptly
- Maintain accurate records of member information
- Maintain a clean workspace and shake bar area
- Maintain a well stocked fridge and inform management when inventory is low
- Monitor gym floor activities and conduct sweeps to ensure things are put back in the correct place
Skills
- Customer service skills
- Knowledge of ABC data track system (not required but preferred)
- Ability to communicate efficiently with management.
- Mutli-tasking
- Ability to stand for 6-8 hours
- Ability to lift 50 pounds
This position offers an engaging work environment where your hospitality skills can shine. We value professionalism, attention to detail, and a passion for providing exceptional guest experiences.
Pay: $15.92 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $16 - $18