What are the responsibilities and job description for the Service Manager position at POWER MOTIVE CORPORATION?
Job Details
Job Location: Albuquerque, NM
Position Type: Full Time
Salary Range: $100000.00 - $130000.00 Salary
Job Category: Management
Description
Essential Duties and Responsibilities:
The Albuquerque Service Manager is responsible or the efficient and profitable operation of the Shop and Field Service departments.
Key Job Activities:
- Administrative
- Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
- Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
- Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
- Organizational:
- Consult with executive management regarding departmental objectives
- Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
- Work-Environment:
- Provides the resources necessary to have a clean and safe working environment
- Work with customers to quickly resolve concerns regarding service work
- Maintain positive working relationship with technicians and other support staff
- Sales:
- Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
- Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
- Technical:
- Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
- Ensure that information flow to the technicians is adequate and timely
- Plan truck equipment, tooling purchases and other capital recommendations to executive management
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Education and/or Work Experience Requirements:
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Physical Requirements:
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Qualifications
Salary : $100,000 - $130,000