What are the responsibilities and job description for the Service Advisor position at Power Ford?
Join the Esteemed Team at Power Ford – Automotive Service Advisor Opportunity!
Position Summary:
Join one of the most respected and consistently top-performing automotive dealerships in the nation. Power Ford has been repeatedly recognized as New Mexico’s premier dealership, earning multiple Cars.com Ford Dealer of the Year awards, being named a Top Workplace by the Albuquerque Journal year after year, and receiving Best of the City honors from Albuquerque The Magazine on numerous occasions. Nationally, Power Ford is recognized among Ford’s leading service centers for its commitment to excellence, customer satisfaction, and integrity.
We’re seeking a professional and customer-focused Automotive Service Advisor to join our award-winning service team. In this role, you will serve as the primary liaison between customers and technicians, ensuring every guest receives a transparent, timely, and exceptional service experience. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where quality communication and customer care are top priorities.
Key Responsibilities:
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Greet customers in a professional, friendly manner and accurately assess their service needs.
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Create detailed repair orders, verify warranty and recall information, and provide accurate cost estimates.
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Clearly explain recommended maintenance and repair work to customers, ensuring full understanding and approval.
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Maintain continuous communication with customers throughout the repair process, providing timely updates on status and completion.
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Coordinate with technicians and the parts department to ensure efficient workflow and prompt service delivery.
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Review completed work orders with customers, ensuring satisfaction before vehicle delivery.
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Upsell recommended services and products based on vehicle inspection results and manufacturer maintenance schedules.
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Handle customer concerns or complaints promptly and professionally.
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Maintain high levels of CSI (Customer Satisfaction Index) and contribute to department goals and performance metrics.
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Adhere to all company policies, manufacturer guidelines, and safety procedures.