Loan Operations Specialist - (Pembroke Pines)

Power Financial Credit Union is an award-winning institution! To name just a few, we were voted Top Workplaces by Sun Sentinel, 2017, 2018, 2024 and 2026. We have also been voted Best Credit Union in Miami-Dade by the Miami Herald for the third consecutive year (2023, 2024. 2025). In addition, we were recently voted Best Credit Union /South Florida Favorites by the Sun-Sentinel for 2026! Power Financial was also ranked in the Top 100 Credit Unions in the US by S&P Global for 2023 and 2024! Currently we operate 7 branches in Miami-Dade, Broward and Palm Beach counties. Port St Lucie is our newest branch (Branch #8) set to open in October 2026. Since our start in 1951 we have grown from providing financial services for Florida Power and Light (FPL) employees, to the present day of serving over 30 communities in Southeastern Florida.

Power Financial Credit Union provides a stimulating work environment that is both productive and enjoyable. We invite you to consider joining our winning team!

We are currently searching for a dynamic Loan Operations Specialist (Majority onsite Pembroke Pines, FL with some hybrid possible after a 4 -6 month training period) to join our Credit Union family. This position plays a vital role in the credit union's consumer lending operations, from the pre-closing stage of a new consumer loan through general servicing over the life of the loan. Loan products include an array of consumer loan types such as Auto, RV, Boat, Personal loans, Credit Card, Home Equity loans, Lines of Credit and other ancillary products such as GAP, Warranty, and Credit Insurance. General overview of functions include the preparation of loan documentation packages, funding/processing disbursements and the review of core system for accurate boarding of new consumer loans. Additionally, this position will be responsible for general loan servicing functions.

IN THIS POSITION YOU WILL:

• Prepare accurate consumer loan documentation packages and reconcile all items needed for each respective consumer loan type, following up with member/borrower(s) to ensure all documents are properly executed and verifying all items have been received to ensure a smooth closing experience for our member/borrowers. This includes processing of any corrections for discrepancies that are identified by the Quality Control department. Ensure loan record and member documentation is updated with any needed corrections.
• Perform a myriad of post-closing and servicing functions such as application of payments received via check, preparation of payoff requests and application of related payoffs, ensuring proper collection of any recap and recording fees to allow for proper loan closure and timely releases of liens, processing of annual credit limit reviews for lines of credit that do not meet the criteria for automatic renewal, etc. This also includes the research of basic and complex issues including double payments issues, returned checks and general account research.
• Handle all loan disbursement requests as appropriate per the type of consumer loan being closed per PFCU procedures. Some examples can include but not limited to: vehicle purchases and refinances, debt consolidation, credit card balance transfers, etc. Funding and boarding of any indirect loans, ensuring loans are accurately boarded, funds wired to brokers/dealers, and any fees or reserves are handled according to PFCU procedures.
• Support Member Assistance Group requests for handling of repossessions, foreclosure and charged-off loans. Complete any loan file maintenance needed as well as apply payments received from attorneys according to the instructions provided.
• Participate in loan related new production implementation rollout and testing, working closely with implementation teams to report any issues or suggest enhancements for rollout.
• Provide back up support for the Title Specialist (i.e. payments for drafts, lien release on paid off loans etc.) and Mortgage Servicer (i.e. help field calls during Tax Time and Escrow Analysis, as well as insurance questions etc.)

TO BE CONSIDERED YOU WILL NEED:

• High School graduate or GED equivalent required; Associate's degree preferred.
• 2 plus years related loan experience.
• Must have excellent interpersonal skills.
• Math Ability- Must have sound understanding of basic accounting and have the ability to calculate figures.
• MS Office applications: Word and Excel- Basic
• Must have strong attention to detail to include solid data entry with limited errors.
• Must possess the ability to remain calm, patient, objective, and professional when presented with difficult situations.
• Must be able to communicate effectively, both verbally and written, and maintain effective working relationships.
• Must have the ability to conduct member research on an ongoing basis regarding many banking matters.
• Must have in depth knowledge of consumer loan products.
• Must have the ability to meet attendance standards and adhere to work schedule
• Strong oral and written communication skills.

Equal Opportunity Employer (EOE)/ Veterans/Disabled/ Drug-Free Workplace

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have 2 or more years of loan operations experience in a bank or credit union?

Experience:

• related: 2 years (Required)

Work Location: In person

Salary : $40,282 - $60,004