Parts Counter Representative

Job Summary: The representative will provide excellent customer service, while assisting customers with a variety of parts needs.

Job Responsibilities:

Perform daily and operational activities in the parts department to include the following, but not limited to:

• Assist customers in identifying parts, ordering manuals and processing part returns
• Obtain price quotes and check availability
• Provide excellent customer service via phone, e-mail or in person
• Place orders with manufacturers for factory direct parts
• File and other miscellaneous office duties
• Other duties as assigned by management

Job Qualifications:

• Must have High School Diploma or equivalent
• Must have a minimum of 1 year experience in retail/counter sales. Heavy equipment industry a plus.
• Excellent written and oral communication and basic mathematical skills.
• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.)
• Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.
• Maintain excellent customer service
• Must be able to pass a background, physical, and drug screen