IT Support Manager

Responsibilities

The IT Support Manager is responsible for overseeing and improving the continued operations of the World Class PDI Help Desk team known as ATLAS (All Things Logistics And Support). In order to perform this role successfully, the IT Support Manager will need to efficiently perform the following:

Roles and Responsibilities

• Ensure SLAs as defined by management are met within all Ticket Queues in JSM
• Ensure proper handling and routing of phone calls received by the PDI Help Desk
• Ensure walks ups to ATLAS receive 1 service in a timely fashion
• Conduct one on one touchbases with direct reports on a regular basis
• Identify any reoccurring tasks not yet captured within the JSM and update the PM Confluence Documentation and Jira automation for tracking purposes
• Identify, create and/or update any gaps in Confluence knowledge base in regards to ticket resolution
• Maintain appropriate canned responses for ticket resolution
• Provide data on ticket numbers and details as requested by management
• Communicate any issues/concerns/suggestions to improve any of the areas of responsibilities listed above to the Director of IT Experience
• Other Duties as Assigned
  
  
  
  

At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide

About Us

Power Design is a National Design Build Contractor, focused on innovative construction across multiple trades: electrical, mechanical, plumbing, and systems technologies. Since 1989, we’ve disrupted the industry by putting next-generation ideas to powerful, practical use because we care. We design breakthrough solutions that push the limits of what’s possible by harnessing the collaborative power of our teams to elevate experiences and empower the communities where we live and work. In an industry that tends to look back, we’re building better by staying grounded in our values, dedicated to our unique culture, and supportive of work-life balance – making us built to last. By investing in our people and doing things differently, we’re designing what’s next.

To learn more, visit www.powerdesigninc.us.