Patient Account Representative/Rotator Clerk

Description

• Collection of patient pay accounts for hospital and clinic in a timely and accurate manner.
• The business office will meet the industry standard of accounts receivable days.
• Inquiries from patients handled correctly and within two days of receipt.
• Accounts receivable aging reports for patient pay accounts over 30 days of insurance payment date are reviewed with aggressive follow up.
• All follow-up comments are documented on assigned accounts in the system.
• Department policies and procedures are followed to ensure that collection is done efficiently.
• Is current and knowledgeable in patient accounting as related to changes in laws and third party payer policies.
• Monitors patient pay accounts assuring all collection efforts have been exhausted.
• Handles inquiries from patients regarding claims and ascertains that they are answered correctly and timely.
• Responsible for issuing patient statements each month.
• Compile collection package for collection agency and work with agency in collection of accounts turned to bad debt.
• Responsible for the accurate balance of the patient accounts receivables.
• Maintains all patient files with appropriate and accurate documentations.
• Prepares periodic update reports as required by the Patient Accounting Supervisor/Business Office Manager.
• Thorough, complete understanding and command of computer applications as they pertain to the business office functions. The patient account representative is responsible to maintain a working knowledge and able to perform each system function.
• Keeps the Patient Accounting Supervisor/Business Office Manager Patient Accounting Supervisor consistently advised of activities with written recommendations for solutions. Maintains current knowledge of health care accounting and reimbursement issues and develops reports and recommendations for change.
• Performs all other duties assigned by the Patient Accounting Supervisor/ Business Office Manager.

Qualifications

• High school graduate or equivalent.
• Experience in computer systems required; skills also required include key punch, ten key by touch, basic math and writing skills.
• Must have ability to apply principles of logical thinking to identify ad define problems; develop and implement solutions; collect data, establish facts and draw valid conclusions.
• Must work calmly and efficiently under pressure, handling demands from multiple sources professionally and courteously. Must be a self-starter.
• Exemplifies a team concept. Exhibits tact and understanding in all interpersonal relations. Demonstrates flexibility, adaptability and good problem-solving skills in a variety of settings.
• Promotes continual organizational performance improvement.
• Demonstrates excellence in customer service skills.
• Supports organizational mission and values.
• Must have excellent organizational and communication skills.
• Be bilingual