Therapies Office Manager

Job Summary

This position is responsible for the office operations for Physical Therapy, Occupational Therapy, and Speech Therapy. This position must be able to operate independently and with limited supervision while supporting therapists and therapy operations.

The ideal candidate will possess extensive experience in medical office management, with a strong background in healthcare administration, billing, and team supervision. As the Therapies Office Manager, you will be responsible for ensuring efficient clinic workflows, maintaining compliance with healthcare regulations, and fostering a positive environment for staff and patients alike. Your leadership will be pivotal in delivering exceptional patient care while optimizing operational performance. This is an hourly, non-exempt position

Duties

• Manage all aspects of therapy operations, including scheduling, patient flow, and administrative workflows to ensure seamless service delivery.
• Oversee fiscal management activities such as budgeting, financial reporting, medical billing, and revenue cycle management
• Ensure compliance with healthcare regulations including HIPAA, JCAHO standards, and state-specific health policies to maintain accreditation and legal adherence.
• Coordinate with medical professionals to optimize practice management strategies and improve patient outcomes through effective utilization management and care coordination.
• Maintain accurate medical records and electronic health records (EHR) systems to support efficient documentation and data retrieval.
• Facilitate human resources functions including hiring processes, staff scheduling, conflict resolution, and fostering a collaborative team environment.
• Implement quality assurance protocols to uphold high standards of patient care and operational excellence across the practice.

Requirements

• Proven experience managing a medical or dental office with a focus on healthcare practice management or clinic administration.
• Answer telephones and return messages within 48 hours. Referrals to therapy should be completed within two days.
• Greet patients and check in patients; ensure an admission agreement is signed and collect patient co-pays.
• Maintain cash receipts logs and ensure cash receipts are deposited timely.
• Post payments made at the therapy office to patient accounts in the EMR.
• Order supplies through PCHD central supply and others as needed. Prepare invoices for payment.
• Verify patient insurance on admission or by the end of day. Re-verify insurance at the beginning of the month for patients continuing service. Verification of insurance must be noted in the EMR.
• Create patient admissions in the EMR; ensure new admissions are created every time there is a new therapy order.
• Work with other PCHD staff for updates to the EMR and templates.
• Manage the schedule for therapists and update the schedule as changes occur.
• Complete pre-authorizations for therapy services.
• Monitor visit caps based on the patient’s insurance requirements; keep therapist informed as to remaining available visits.
• Scan record into patient charts. This will include the provider referral, therapist evaluation, notice of privacy practices, admission agreements, and other related documents.
• Assist therapists with charge capture, entry, and corrections. Ensure corrections are communicated timely to the Medical Record Supervisor.
• Compile monthly statistics for services performed and report them to the Medical Records Supervisor monthly.
• Participate in quality improvement projects, including coordinating projects for all therapies.
• Support the reporting of quality and performance data to third parties.
• Support the development of Policies and Procedures for therapy practices.
• Represent therapy at meetings as assigned.
• Other duties as assigned.

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Experience:

• Medical office management: 1 year (Preferred)

Location:

• American Falls, ID 83211 (Preferred)

Ability to Commute:

• American Falls, ID 83211 (Required)

Work Location: In person

Salary : $52,203 - $73,261