What are the responsibilities and job description for the Front Desk Receptionist position at Powell Pediatric Care?
Job Overview
This position is a key point of contact for patients and provides patients and families with a positive customer service experience from start to finish during their visit.
- Full Time/Benefits Eligible
- Monday - Friday - First Shift Hours - 8:45am-5:15pm
- Powell, OH 43065
Essential Duties and Responsibilities:
Ensure patients have a positive experience during their visit.
Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information, scanning of documents and insurance verification.
Contact patients for appointment reminders or scheduling purposes.
Collect copays, deductibles and/or outstanding balances.
Answer phone calls and MyChart messages from patients in a timely manner; direct or escalate inquiries when needed.
Complete clerical tasks including but not limited to filing, scanning, scheduling, data input, management of electronic fax inbox.
Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Requirements
- Proven office experience or administrative experience in a professional setting is preferred
- Strong computer literacy with previous EHR experience preferred
- Excellent organizational skills with the ability to multitask efficiently in a busy environment
- Experience with multi-line phone systems and phone etiquette is essential
- Prior customer service or customer support experience demonstrating professionalism and patience preferred
- Previous front desk or medical office experience preferred but not required.
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $22