What are the responsibilities and job description for the Owner Services Representative - Cliff Club at Snowbird position at POWDR?
Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.
TITLE: Owner Services Representative
LOCATION: The Cliff Club at Snowbird
STATUS: Full-time
SCHEDULE: Set schedule, 5 days a week 9:00 am – 5:00 pm
SUMMARY
As an Owner Services Representative for the Cliff Club at Snowbird you will provide high quality service to Cliff Club owners and guests. You will work under the direction of the Cliff Club Manager in the Cliff Club Owner Service’s office.
WHAT YOU’LL DO
Responsible for the daily operation of the Cliff Club which includes answering phone calls and email communications, data entry and completion of assigned daily tasks.
Monitor arrivals on Friday and Saturday to ensure smooth check-in and departures.
Effective communication with owners / guest and co-workers regarding owner feedback, comments and requests to promote a high level of service.
Enhance owner / guest experience by providing up to date information regarding resort activities, amenities and events.
Receives owner / guest complaints and resolves disputes.
Processing of owner reservations to ensure accuracy and meet required deadlines.
Works closely with exchange companies to ensure accuracy of owner and exchange reservations.
Processing of owners requests to deposit timeshare usage with exchange companies.
Posts charges and accept payment from owners for services and assessments.
WHAT YOU NEED TO GET THE JOB DONE
High School Diploma or equivalent required.
1 – 2 years of job-specific work experience with demonstrated competence.
Must be reliable and prompt to work.
Must be at least 18 years of age.
Requires written communication with owners on personal computer.
Will use Cliff Club property management system and other software programs when resolving guests’ issues and concerns or answering reservations and accounting questions.
May require the ability to apply mathematical skills with a high degree of accuracy.
Requires the ability to use general office equipment.
Requires problem solving and initiation of less clearly defined job activities.
Make relatively complex decisions regarding resolution of customer complaints. Decisions are made within broad procedural guidelines.
WORK SCHEDULE
Five days a week, set schedule, 9:00 AM to 5:00 PM.
WORKING CONDITIONS
Must be prepared to stay overnight, if necessary, at occasional times of road closures.
May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
General office environment with limited physical activity.
Work is routine in pleasant, comfortable surroundings. General office conditions prevail.
Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.
Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
WHY WORK HERE
Ski pass and comp ticket benefits
Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
401k
Discounts with Powdr partners
Free transportation to work: UTA Buss and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.
Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.
If you are passionate about the outdoors, check out our open positions and apply online today!