PH-11-8 TICKET SALES CLERK

JOB TITLE: Winter Ticket Clerk

DEPARTMENT: Ticket Office

REPORTS TO: Marketing and Sales Manager

CLASSIFICATION: Non-Exempt Part-Time Seasonal

POSITION SUMMARY/PURPOSE:

Responsible for processing ticket sales and season pass orders, focusing on exceptional customer service & safety.

ESSENTIAL FUNCTIONS:

• Processes customer lift ticket sales.
• Takes season pass orders and customer profile pictures.
• Receives payment, issues change, and receipts for lift ticket, season pass, and retail orders by cash, check, or credit/debit card.
• Communicates with supervisor on refunds, credits, or discounts due to customer.
• Ensures that cash register has adequate cash/change available; notifies supervisor in advance of cash/change shortfall.
• Responsible for the security of the register; never leaves the register unattended when logged in, and never shares login information with others.
• Balance and reconcile daily deposit sheets with supervisor.
• Maintain and balance sales/cash drawer.
• Record and reconciles ticket, season pass, and retail transactions.

OTHER FUNCTIONS:

• Assist with other duties as assigned.

CUSTOMER SERVICE/GUEST RELATIONS:

• Key public interaction position. Develop and maintain positive public perception of the department/company.

QUALIFICATIONS:

• Strong communication ability (both written and verbal).
• Ability to perform basic financial transactions, including counting money and making change.
• Honest, friendly, and enthusiastic customer service skills.
• Ability to handle large groups, adults, children, and special needs visitors in a professional manner.
• Ability to work efficiently in a fast-paced environment.
• Professional and positive attitude in all interactions.
• Ability to learn/use company-provided software.

EDUCATION/CERTIFICATION

• Must be 18 years old for cash handling.

EXPERIENCE

• Previous guest services or sales experience preferred, not required.

WORKING CONDITIONS:

• Will work alone or with others. Must navigate uneven terrain to and from the Ticket Office.

PHYSICAL REQUIREMENTS:

Must be able to work in a fast-paced environment dealing with the general public. Must be physically capable of ascending and descending stairs, and to sit and/or stand for long periods of time, lift at least 30 lbs., negotiate slippery surfaces, uneven and rocky terrain, and tolerate warmer temperatures.

ATTENDANCE:

This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Ticket Office is open Monday – Sunday 8:30am-3:30pm through winter closing day.