ATM Field Service Technician

Job Description:Job Title: Field Service TechnicianJob Type: 3 Months Contract (Temp – Hire)Pay Rate: $23.00/hr. on W2Job Location: Hartford, CT 06106Shift: 11:30am - 8:00pm (Tues-Sat) Qualifications:TOP SKILLS Needed - Experience servicing an ATM, either by being a Cash Vendor or being an ATM service provider preferred, Low Voltage and Locksmith Experience a definite plus. Mechanically inclined, able to use computers and troubleshoot issues, familiar use of hand tools, good customer service. Proposed work days and times: [11:30am - 8:00pm] Training hours may differ. Will follow mentor work schedule. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [Worker must reside within 25 miles from work areas - Western CT} travel range. Primary work locations [Hartford, CT 06106 and Waterbury, CT 06701]. 100% travel within territory assigned. To be successful in this team you will:Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a self-starter. Requirements:High school Diploma (or equivalent)Have a valid driver's license and driving record that satisfies requirementsDrive your personal vehicle for the first 90 days to job sites Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:• A valid driver’s license with satisfactory driving record within company-required standards.• Ability to successfully pass background and drug testing• Ability to lift 50 pounds and work in close quarters within and around the equipment.• Familiarity with computers and a variety of consumer communications devices, such as smart phones.• Travel to/from assigned territories and company facilities, including during inclement weather is essential.• Service experience or electro mechanical experience is a plus• You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites. In the Field: Every day brings something different, Field Techs should be comfortable in different settings, for example:• Inside banks and retail establishments• Outside in all weather conditions, possibly for extended periods of time.• Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-callrotation when scheduled• You must be able to work with little supervision and have the ability to apply common sense, experience, and the theorytowards solving and decision making. Responsibilities:Field Service Technician IJoin our dynamic service team for this entry level field service position. Depending on your assigned territory, you willprovide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities. You are responsible for:-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installinglocks)-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.-Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures-Prioritizing and planning service calls-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory-Contacting the customer with the estimated time of arrival-Working with customers to ensure satisfaction with service delivery and understanding of product functionality-Following key/alarm/combination control processes in assigned area of responsibility What is your goal?Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products. What is the Role?Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidateswill be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools andrepair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 5-8 calls per day across their territory. Climb the Ladder: There are opportunities to grow and succeed, and we are proud when our peopleachieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techsthemselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup orbeing available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses as you do.

Salary : $23