Cloud Engineer

For this opportunity, we will be supporting a DoD entity responsible for providing customer care for the DoD and the various branches of service. Modernize and migrate current contact center environment to Amazon Connect in GovCloud. Amazon Connect is a robust Contact Center as a Service (CCaaS) capability and is one of the very few operating at DISA impact level 4 certification.

This position requires an active DoD Secret clearance or higher and DoD IATT Level 2 certification. The DoD IATT Level 2 certification is most commonly satisfied with CompTIA Security .

This role is fully remote, but we can only employ in the following states; DC, MD, VA, NE, PA, NJ, MO, GA, CO, WY, FL.

Requirements

• Secret clearance active
• 5 years of experience
• Configuration of Amazon Connect.
• Webservice integration into external source using Lambdas.
• Expert in Amazon Lex & Conversational AI Must have hands-on chatbot development experience with NLP, ML models, and Lex v2 fine-tuning.
• Strong AI/ML Background Experience with LLMs, retrieval-augmented generation (RAG), and AWS AI/ML services (Polly, Comprehend, Transcribe).

Preferred Qualifications:

• Experience supporting Federal or DoD clients.
• Previous experience developing application in a FedRAMP Moderate, FedRAMP High, or DISA IL 4 environment.
• Amazon Solutions Architect or Developer certifications.
• 5-7 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data.
• 5-7 years of experience designing and implementing enterprise cloud chatbot functionality using AWS Lex v1 or v2.
• Knowledge of DoD RMF/DISA Impact Level 4 security requirements and best practices.
• Experience with open sourced webservices environments (Java, REST, and SOAP)
• Experience writing scripts using tools, including Python, Bash or Boto3.
• Programming & AWS Expertise Must be proficient in Python, Node.js, JavaScript, and AWS tools like Lambda, API Gateway, DynamoDB, Terraform, CloudFormation.
• Experiencing using Amazon services, such as, S3, DynamoDB, Connect, Lex, Lambda, and Cloudwatch.

A notification to prospective applicants that reviews, and tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by the employer and a background investigation by the Federal government may be required to obtain an access authorization prior to employment, and that subsequent reinvestigations may be required. If the position is covered by the Counterintelligence Evaluation Program regulations at 10 CFR part 709, the announcement should also alert applicants that successful completion of a counterintelligence evaluation may include a counterintelligence-scope polygraph examination.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.