What are the responsibilities and job description for the Sales Experience Coordinator position at Powder Mountain?
Description
Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.
We're looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you're an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you'll fit right in at Powder.
We Are
Big-hearted:
passionate, warm, joyful, and generous.
Champions:
tenacious, intolerant of mediocrity, and constantly seeking feedback.
These values make us who we are and help drive us to fulfill our purpose:
to spark wonder
Our Commitment To Equality
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks Of Joining Our Big-Hearted Champions
- Health, Vision, Dental Benefits
- 401K Plan and company match
- Employee Assistance Program
- Generous Paid Time Off
- Company provided Life Insurance & Short-Term Disability
- Seasonal Ski & Summer Passes for self, self & dependents Buddy Vouchers
- Life Style Spending Account
- Education Assistance
- UTA Ski Bus Pass and Employee Shuttle Service
- Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
- Powder Mountain Snowsports School Discounted Lessons
- Access to , , Outdoor Prolink and partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-site Gourmet Team Member Lunches
- New Modern Office with Indoor/Outdoor Meeting Spaces
Position Overview
The Sales Experience Coordinator is a key role within the Powder Haven Real Estate team, ensuring an exceptional experience for all prospects visiting the mountain. The Sales Experience Coordinator will act as the primary point of contact for prospects planning their visit, ensuring that every visit is smooth, memorable, and well-managed. This position involves both customer-facing responsibilities and backend operations, from communicating directly with prospects, to managing swag, to coordinating with internal teams, and supporting the Sales Team.
Requirements
Key Responsibilities:
Prospect Visit Experience
- Track and manage every aspect of the prospect's buyer journey to ensure an exceptional experience from start to finish.
- Serve as the primary point of contact for all prospects visiting the mountain, providing assistance before, during, and after the visit.
- Ensure the sales office is clean, tidy, stocked, and welcoming.
- Ensure completion of the waiver and other necessary documentation by the prospect.
- Create a memorable experience for each prospect by addressing their needs and supporting them throughout the visit.
- Assist with the ordering and maintenance of sales office supplies and materials.
- Provide input on marketing efforts that support the sales process.
Prospect Visit Accounting
- Track and document costs for all swag, gifts, merchandise, and items associated with prospect visits.
- Document all costs associated with prospect visits
- Support the collection of payments from prospects
- Review and reconcile prospect monthly statements with the Finance Team
Interdepartment Collaboration
- Work cross-functionally with various departments to ensure smooth and efficient processes related to prospect visits.
- Ensure all prospect visit requests are handled efficiently.
- Hold stakeholder meetings to align internal teams on the buyer experience, tracking, and accounting needs.
- Take responsibility for the seamless flow and hand-off of tasks related to the buyer journey, ensuring clarity and coordination across departments.
Swag and Merchandise
- Collaborate with the merchandise team to plan and order a comprehensive swag offering ahead of each season.
- Monitor inventory of swag and submit reorders in a timely manner.
- Organize, manage, and maintain the inventory of swag, gifts, kits, and marketing materials within the sales office.
- Ship gifts to prospects at key moments throughout their buyer journey.
Requirements And/or Qualifications
- Utah Real Estate License
- 5 years of customer service or customer relations experience
- 2 years of sales experience
- Strong organizational skills with excellent attention to detail
- Exceptional customer service and interpersonal communication skills
- Ability to multitask and prioritize in a fast paced environment
- Strong collaboration and teamwork ability
- Problem solving and critical thinking skills
- Ability to work collaboratively and foster strong teamwork and interdepartmental relationships.
- Proficiency in Google Suite
- Experience with CRM systems
Working Environment
Powder Haven Real Estate operates in a dynamic, fast-paced setting where priorities can shift quickly, and unforeseen challenges may arise. Success in this role requires creativity, adaptability, and a high level of interpersonal skills. The Powder Haven Real Estate Team thrives on strong communication, collaboration, and a shared commitment to delivering exceptional service.