Customer Care Associate

The Potter League for Animals is a nonprofit organization dedicated to promote, protect and advance the well-being of Rhode Island’s companion animals. As the most comprehensive animal welfare organization in the state, we impact more than 10,000 companion animals each year.

JOB PURPOSE:

The Customer Care Associate provides assistance to customers visiting the Potter League. They provide support through adoption counseling, facilitating visitation between customers and animals, receiving stray/owned animals, answering incoming phone calls and providing information about the League’s programs and services. Provides quality animal and people care in accordance with the League’s mission, goals and management philosophy.

JOB DETAILS:

• Type: Full-Time, 40 hours per week
• Schedule: Sunday, Wednesday, Thursday, Friday from 7:00am to 5:30pm
• Pay: $18.00 per hour (eligible for overtime with approval), paid biweekly
• Benefits: Eligible for Medical, Dental, Vision, SIMPLE IRA, Paid Holidays, Sick and Vacation Time, and discounts on some pet care related goods and services.

SUCCESS FACTORS

• Engages others with a calm, positive and mature presence even through difficult situations.
• Works well independently and on a team.
• Displays attention to detail even in a distracting environment.
• Communicates clearly and articulately verbally and in writing.
• Solves problems and overcomes obstacles with patience and grace.
• Is highly proficient in Microsoft Suite products, including Microsoft Excel, Word, PowerPoint, and Outlook, and adept in the use of multiple software platforms and CRMs
• Values meaningful work and their positive impact on themselves, their colleagues, and the people and pets the Potter League serves.

SAMPLE ACCOUNTABILITIES:

• Provides quality customer service and ensures that accurate information is provided, calls are answered promptly, voice mail and email are checked regularly, and messages returned appropriately or forwarded in a timely manner.
• Responsible for accurate money transactions for retail sales, crate rentals, donations.
• Performs a wide variety of computer entry and clerical duties relating to the front desk activity.
• Maintains tidiness and cleanliness of public spaces.
• Prepares animals and their paperwork for adoption, surrender or pickup.
• Counsels and screens potential pet adopters and explains organization policies and procedures. Is familiar with and can articulate special qualities of all animals.
• Maintains lost and found records and diligently works to match missing animals.
• Assist with daily animal care duties including dog walking and kennel/litter cleaning, as necessary.

EMPLOYMENT DISCLAIMER: This job description is not a contract - management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you able and willing to handle animals, birds, and reptiles?
• Please describe any animal related experience you have.
• Euthanasia ("putting animals to sleep") is an aspect of working in an animal shelter. Please describe your reactions to euthanasia and whether you would be able and willing to participate in the euthanizing of an animal by a veterinarian.
• Are you able to work Sunday, Wednesday, Thursday, Friday from 7:00am to 5:30pm with occasional variations?

Ability to Commute:

• Middletown, RI 02842 (Required)

Work Location: In person

Salary : $18