Rental Shop Manager

Are you passionate about winter sports and delivering top notch customer service? Pottawattamie County Conservation is searching for a full-time seasonal Rental Shop Manager to lead our rental operations for the upcoming ski season. This position will run from November through March or the duration of the ski season. 

The Rental Shop Manager will work with the Site Manager to ensure the equipment rental shop performs to meet the expectations of guests, while keeping guest safety a priority. 

Don't miss out on the adventures at Crescent Hill at Hitchcock this winter!

Set up the rental shop at the beginning of winter season.

Oversee the equipment rental operation in all facets.

Perform opening and closing procedures for Rental Shop daily.

Maintain a neat and well displayed rental shop daily.

Assist in the hiring and training of the seasonal Rental Shop employees.

Responsible for scheduling of Rental Shop employees to meet demand based on hours of operation, special events, and level of business.

Collaboration with other departments and Site Manager for creating more functional schedules.

Supervise rental staff members, including supervision of daily activities and operations within the rental shop based on demand.

Maintain accurate inventory records of all rental equipment pre-season, during season, and post season. 

Assist guests with all aspects of rental experience, including but not limited to, selecting rental equipment, completing rental forms, and adjusting rental equipment appropriately.

Manage pre-season, mid-season and accident binding testing as well keeping the rental fleet tuned.

Help to organize and manage the rental equipment, perform post-accident testing and can teach these aspects to all Rental Shop staff.

Be well informed of all resort information, work closely with other departments to collaborate on business levels, group business & special events.

Accurately fitting guests with rental equipment including skis, snowboards, helmets, and boots.

Maintain an orderly and clean work environment.

Tune and make repairs to skis and snowboards as required. 

Operate machinery in a safe and careful manner to avoid damage to the machines.

Adjust bindings to the correct tension & DIN setting using the DIN setting charts. 

Ensure proper return of all rental equipment, maintain log in/out paperwork, document all missing equipment and broken equipment.

Provide excellent customer service.

Effectively interact with all management staff and co-workers across all departments to support progress toward the overall organizational goals and objectives.

Work with other departments when needed and perform other duties as assigned.

General knowledge of, and ability to manage the Rental Shop and staff.

Ability to communicate effectively, both orally and in writing.

Ability to understand and follow both oral and written instructions.

Ability to establish and maintain effective working relationships and good rapport with individuals of all ages including supervisors, colleagues, children, and the public.

Ability to work both indoors and outdoors.

Ability to use Microsoft Office programs such as Word and Excel.

Ability to follow policies and procedures.

Demonstrates ability to work as a team and can foster a positive, fun, and safe work environment. 

Must work well under pressure. 

Must be eighteen (18) years old at the time of hire. 

1-2 years of experience working in the snow sports industry preferred.

1-2 years of experience supervising other employees preferred.

Must complete ski tech certification for applicable rental equipment manufactures upon hire.

Flexibility to work during evenings, weekends, and holidays.

Salary : $18 - $25