What are the responsibilities and job description for the Hospitality and Guest Services position at Pottawattamie County?
Pottawattamie County Conservation is announcing the hiring of part-time seasonal Hospitality and Guest Services workers who are enthusiastic and customer oriented. This position will run from November through March or the duration of the ski season.
Individuals in this role will be responsible for ensuring guests have an exceptional experience from the moment they arrive until they depart. This will include communicating with guests and handling their inquiries, answering phones, responding to emails, and handling guests ticketing needs.
Respond to guest inquiries. Accurately answer the inquires and assist guests in whatever information they may need. This will require full knowledge of all activities available.
Must be able to use POS machine, close out the POS terminal, balancing the cash drawer, filling out all paperwork necessary to accurately account for sales.
Assist in keeping track off all front office supplies and retail items. Notify Supervisor of items needing to be restocked as quickly as possible.
Ability to perform all opening and closing tasks daily as required.
Quickly and accurately perform ticketing tasks.
Full knowledge of emergency procedures and protocols.
Assist guests with all aspects of ticketing both in person and on the phone or email, and questions pertaining but not limited to, lift tickets, rental equipment, retail merchandise, season passes, and ski and snowboard school.
Be well-informed of all resort information, work closely with other departments to collaborate on business levels, group business & special events.
Maintain an orderly and clean work environment.
Provide excellent customer service.
Effectively interact with all management staff and co-workers across all departments to support progress toward the overall organizational goals and objectives.
Additional tasks include but not limited to, shoveling snow on patio and deck, take out the trash, vacuum, clean the restrooms, wipe tables and counters, clean windows, sweep/vacuum stairs, stock retail items, clean stanchions, dust.
Work in other departments when needed and perform other duties as assigned.
Ability to communicate effectively, both orally and in writing.
Ability to understand and follow both oral and written instructions.
Ability to establish and maintain effective working relationships and good rapport with individuals of all ages including supervisors, colleagues, children, and the public.
Ability to work both indoors and outdoors.
Ability to use Microsoft Office programs such as Word and Excel.
Ability to follow policies and procedures.
Demonstrates ability to work as a team and can foster a positive, fun, and safe work environment.
Must work well under pressure.
Must be fourteen (14) years old at the time of hire.
3 months of experience working in the snow sports industry or hospitality preferred.
Must be reliable, punctual and have own transportation.
Flexibility to work during evenings, weekends, and holidays.
Salary : $13 - $17