What are the responsibilities and job description for the Crew Member position at POTOMAC HOSPITALITY GROUP INC?
Ruby's Southern Comfort Kitchen Crew Member (Cousin) — Full-Time & Part-Time Bowie, MD | rubysbowie.com | (240) 260-3989 |
We're not looking for someone to take orders. We're looking for a Cousin. If you love people and you take pride in your work, pull up. We want to meet you. |
Who We Are
Ruby's Southern Comfort Kitchen is a soul food restaurant in Bowie, MD — and we're more than a restaurant. We're a family reunion. Named after a real matriarch from South Carolina whose recipes and love for cooking are the foundation of everything we do, Ruby's exists to make every Cousin who walks through our doors feel at home.
Our food is exceptional. Our culture is intentional. And our team — our Crew Members — are the reason Cousins keep coming back.
The Role — Crew Member (Cousin)
As a Crew Member at Ruby's, you are the heartbeat of the Cousin Experience. You're at the counter, you're on the floor, you're the first voice a Cousin hears and the last one they remember. You greet, you serve, you sell with pride, and you send every Cousin home feeling like family.
Whether this is your first ever job or you've been in hospitality for years, the role is the same: show up with energy, care about the people in front of you, and take pride in every single interaction.
What You'll Do
Welcome every Cousin who walks in — warm, by name if you know it, always with genuine energy
Take orders accurately and confidently using our Toast POS system (we'll train you on this)
Talk about the food with passion — know the menu, love the food, share that love with every Cousin
Keep the counter, dining area, and your station clean and stocked — proactively, not just when someone asks
Handle payments accurately — cash, card, and online orders
Assist Cousins with catering pickup orders — confirm the order, hand it off warmly
Send every Cousin off right: "Thank you for the pull-up, Cousin. Come back home soon."
Participate in the team huddle at the start of every shift — learn the daily dish, get your assignment, and share a good moment
Be a team player — help where it's needed, not just where it's assigned
What We're Looking For
We hire for character first. Skills second. Here's what we're looking for in every Crew Member:
Quality | What It Looks Like at Ruby's |
|---|---|
A genuine love for people | You actually enjoy interacting with strangers. You remember names. You make people feel good. |
Reliability | You show up on time, in uniform, ready to work. Every shift. |
A good attitude | You bring energy even on a slow day. You don't let a rough moment carry into the next one. |
Teachability | You listen, you ask questions, you take feedback and use it. |
Pride in your work | You don't hand over a messy counter or a cold plate. You care how it looks and how it feels. |
Teamwork | You look up. You notice when a teammate needs help. You step in without being asked. |
No experience? No problem. If you're hardworking, reliable, and genuinely warm with people, we will teach you everything else. Ruby's has a full onboarding program, a 30-day training track, and a team that will have your back from Day 1. |
Schedule & Pay
Detail | Information |
|---|---|
Position Type | Full-Time & Part-Time |
Schedule | 2–5 days per week | Weekend availability required for all applicants |
Schedule Notes | Must be available for at least one weekend day (Saturday or Sunday). Full-time candidates must be available Tuesday–Sunday. Schedule varies by week. This is a tipped position — Crew Members consistently earn above base through tips. Weekend availability is required for all applicants. |
Pay | $11.50 per hour base tips. This is a tipped position — Crew Members consistently earn above base. |
Location | 4410 Mitchellville Rd, Bowie, MD 20720 |
Our Hours | Tuesday–Friday 11am–8pm | Saturday 11am–8pm | Sunday 11am–6pm | Closed Monday |
What You Get
Tips — this is a tipped position. Crew Members consistently earn above their base hourly rate through tips.
Ruby's swag bag on Day 1 — t-shirt, tumbler, hat, and a welcome into the family
Meal benefit during your shift — you eat Ruby's while you work Ruby's
Formal new hire orientation — a Ruby's family lunch, a welcome from ownership, and a full introduction to the team
30-day onboarding track — a structured first month with a buddy, clear milestones, and two check-ins with your supervisor
Certified Cousin recognition program — earn cash bonuses and merch for delivering exceptional service
A workplace that knows your name — Ruby's is not a number. You matter here.
A path to grow — Ruby's promotes from within. Crew Members have moved into Lead and Supervisor roles. If you want to grow, we'll help you get there.
Salary : $12