What are the responsibilities and job description for the Team Member - Service/Cashier position at Potbelly Sandwich Works?
Job Summary
Join our vibrant team at a dynamic sandwich shop dedicated to delivering fresh, delicious meals with a lively and welcoming atmosphere! As a team member, you will be the heart of the customer experience, preparing high-quality food, managing sales transactions, and ensuring every guest leaves satisfied. This role offers an exciting opportunity to develop your culinary skills, master POS systems, and thrive in a fast-paced environment that values energy, teamwork, and exceptional service. Whether you’re passionate about food or eager to grow in the food service industry, this position is perfect for motivated individuals ready to make an impact.
Responsibilities
- Prepare and assemble a variety of sandwiches, salads, and other menu items efficiently while maintaining quality standards.
- Operate POS systems such as Aloha POS and Micros POS accurately for retail sales transactions and cash handling.
- Provide outstanding customer service by greeting guests warmly, taking orders with enthusiasm, and upselling menu items to enhance their experience.
- Maintain cleanliness and sanitation standards across food prep areas, dining spaces, and equipment in compliance with food safety regulations.
- Manage food handling responsibilities including stocking supplies, bussing tables, and ensuring proper food safety management practices.
- Assist in opening or closing duties such as cash reconciliation, cleaning procedures, and inventory checks.
- Support team members during busy hours by multitasking efficiently in food preparation, cashiering, and customer engagement.
Skills
- Proven experience in food preparation within quick service or fast food restaurant environments.
- Familiarity with POS systems.
- Strong customer service skills with the ability to upsell menu items confidently.
- Excellent time management skills to handle multiple tasks swiftly during peak hours.
- Knowledge of food safety standards and sanitation practices to ensure a safe dining environment.
- Basic math skills for cash handling, retail math calculations, and inventory management.
- Previous experience in retail sales transactions or grocery store environments is a plus.
Join us if you’re energetic, detail-oriented, and passionate about creating memorable dining experiences! We’re committed to supporting your growth in the food industry while providing a fun and fast-paced work environment where every team member plays a vital role in our success.
Pay: $13.00 - $14.00 per hour
Work Location: In person
Salary : $13 - $14