What are the responsibilities and job description for the Data Center Operations Support position at Potawatomi Ventures?
JOB REQUIREMENTS: Summary The Operations Support Specialist is a member
of the Operations team at Data Holdings, reporting to the Operations
Supervisor (OS). This role combines hands-on technical responsibilities
with customer-facing and operational administrative support to ensure
efficient daily operations. Responsibilities include customer, visitor
and vendor check-in, onboarding and off-boarding, remote-hands support,
responding to service requests via phone and email and maintaining
accurate and up-to-date operational logs and documentation. This
position serves as the first point of contact for customers and
visitors, providing professional and responsive service. This role may
also include assisting the CTO/GM with various administrative needs.
This position supports the monitoring and maintenance of critical
facility infrastructure, including mechanical, electrical, and plumbing,
security and fire detection systems that support colocation and managed
services. This is an active role requiring strong problem-solving
skills, attention to detail, and a proactive approach to customer
service and facility operations within a fast-paced environment.
Responsibilities This list of duties and responsibilities is not all
inclusive and may be expanded to include other duties and
responsibilities as management may deem necessary. Assist with daily
data center operations, adhering to established standard operating
procedures. Monitor and maintain critical infrastructure and layer 1
components; perform routine data center walk-throughs to identify
abnormal conditions and ensure site cleanliness and \"tour readiness\".
Create, respond to, update, and escalate tickets in accordance with
department procedures; issue problem, change, and request tickets for
both Data Holdings and customer environments as needed. Actively monitor
and participate in company communication platforms (email, Slack,
SharePoint, and ticketing systems). Provide written and verbal shift
turnover regarding open issues. Deliver remote hands and on-site
customer service and vendor support, including power cycles, reboots,
cable testing/replacement, media handling, cross connects, equipment
racking/cabling, and cabinet installations. Provide professional on-site
customer service and vendor support. Manage customer onboarding and off
boarding, including badging, biometrics enrollment, and access
scheduling. Greet and assist visitors, clients and vendors at the NOC
window; respond to day-to-day emails and phone calls, escalating issues
or needs when necessary. Maintain accurate operational documentation,
including logs, shared files, inventory records, procedures and
recurring tasks tracking. First point of contact for shipping and
receiving. Support reporting functions, including monthly kilowatt hour
and PUE reporting and customer reporting. Assist in preparing welcome
communications for new clients. Support security, compliance, and
audit\... For full info follow application link. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/B98F66DFDCD9481A
of the Operations team at Data Holdings, reporting to the Operations
Supervisor (OS). This role combines hands-on technical responsibilities
with customer-facing and operational administrative support to ensure
efficient daily operations. Responsibilities include customer, visitor
and vendor check-in, onboarding and off-boarding, remote-hands support,
responding to service requests via phone and email and maintaining
accurate and up-to-date operational logs and documentation. This
position serves as the first point of contact for customers and
visitors, providing professional and responsive service. This role may
also include assisting the CTO/GM with various administrative needs.
This position supports the monitoring and maintenance of critical
facility infrastructure, including mechanical, electrical, and plumbing,
security and fire detection systems that support colocation and managed
services. This is an active role requiring strong problem-solving
skills, attention to detail, and a proactive approach to customer
service and facility operations within a fast-paced environment.
Responsibilities This list of duties and responsibilities is not all
inclusive and may be expanded to include other duties and
responsibilities as management may deem necessary. Assist with daily
data center operations, adhering to established standard operating
procedures. Monitor and maintain critical infrastructure and layer 1
components; perform routine data center walk-throughs to identify
abnormal conditions and ensure site cleanliness and \"tour readiness\".
Create, respond to, update, and escalate tickets in accordance with
department procedures; issue problem, change, and request tickets for
both Data Holdings and customer environments as needed. Actively monitor
and participate in company communication platforms (email, Slack,
SharePoint, and ticketing systems). Provide written and verbal shift
turnover regarding open issues. Deliver remote hands and on-site
customer service and vendor support, including power cycles, reboots,
cable testing/replacement, media handling, cross connects, equipment
racking/cabling, and cabinet installations. Provide professional on-site
customer service and vendor support. Manage customer onboarding and off
boarding, including badging, biometrics enrollment, and access
scheduling. Greet and assist visitors, clients and vendors at the NOC
window; respond to day-to-day emails and phone calls, escalating issues
or needs when necessary. Maintain accurate operational documentation,
including logs, shared files, inventory records, procedures and
recurring tasks tracking. First point of contact for shipping and
receiving. Support reporting functions, including monthly kilowatt hour
and PUE reporting and customer reporting. Assist in preparing welcome
communications for new clients. Support security, compliance, and
audit\... For full info follow application link. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/B98F66DFDCD9481A