What are the responsibilities and job description for the Medical Appointment Clerk position at Potawatomi Federal Solutions, LLC?
Position Title: Medical Appointment Clerk
Division: AA
Location: Ellsworth AFB, SD
Hourly: $17-21.00 per hour
Position Summary
Advancia Aeronautics is actively seeking self-motivated, detail oriented, organized, and enthusiastic Appointment Clerks Lead to provide contract appointment clerk duties supporting healthcare operations at the 28th Medical Group, Ellsworth AFB, SD. The Appointment Clerks will work under the general direction of an Appointment Clerk Lead to provide patient appointing, patient secure messaging, patient registration duties following protocols set forth by the Government and the 28th Medical Group guidelines and be the point of contact for Government information flow.
Essential Duties & Responsibilities
Book initial, follow-up and reschedule appointments, input cancellations, and perform call-back reminders IAW Government-provided protocols
Accept face-to-face contact, telephonically, or video-based appointment requests by authorized beneficiaries, staff members or automated means
Abide by telephony metrics as established by the most current Air Force Instruction 44-176 to include, but not limited to, booking error-free appointments, answering calls within 45 seconds, and resolving customers’ requests within 180 seconds
Administratively support the secured messaging system to include, but not limited to, responding to patients with 24 hours, performing enrollment, and transferring provider empanelment, and deleting patients who are no longer enrolled
Provide administrative support, such as retrieving data and metrics, to Healthcare Integrators, Group Practice Managers and other staff members to increase HEDIS metrics and enhance access for all enrollees
Verify and update patient registration, patient contact and additional health insurance data; perform eligibility checks in Government-provided eligibility system
Prepare and analyze reports to include, but not limited to, metrics related to compliance standards IAW AFI 44-176 and DHA IPM 18-001
Other duties as assigned
Education & Experience Requirements
Must pass a DoD Background Investigation
Prior experience in appointing, healthcare operations and use of clinical applications in a DoD healthcare setting preferred
Experience in assisting customers either in person, over-the-phone or video call
Proficient in use of the Microsoft Office Product Suite
Ability to read, write, and communicate effectively
#ClearanceJobs
Advancia Aeronautics, LLC is an equal opportunity employer. Advancia Aeronautics LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.
Salary : $17 - $21