What are the responsibilities and job description for the Customer Service Representative (CSR) position at Potative?
Description:
Position Overview
Potative is seeking a friendly, organized, and professional Customer Service Representative (CSR) to support client communication and day-to-day service needs. The ideal candidate will be comfortable communicating with clients, answering questions, providing accurate information, and coordinating requests with internal team members.
Responsibilities
- Serve as a professional point of contact for clients and external contacts.
- Respond to client questions and requests by phone, email, and other approved communication channels.
- Provide accurate and timely information regarding services, appointments, and project-related requests.
- Document client interactions and maintain organized records.
- Follow up on outstanding client requests to ensure timely resolution.
- Assist with scheduling meetings and coordinating client communications.
- Communicate updates and important information clearly and professionally.
Requirements:
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Professional and friendly communication style.
- Strong attention to detail and organizational skills.
- Willingness to learn and receive training.
What We Offer
- Competitive compensation.
- Full-time employment.
- Paid training and professional development.
- Collaborative and professional work environment.
- Opportunities to develop client service and communication skills.
- Opportunities for professional growth and advancement.
Salary : $38,000 - $48,000