Service Manager

About the Role:

The Service Manager plays a pivotal role in overseeing and optimizing the operations of the service department within a retail trade environment, ensuring that all maintenance and repair activities meet high standards of quality and efficiency. This position is responsible for managing the team that handles building maintenance, automotive repairs, and preventive maintenance programs, thereby ensuring the safety, reliability, and customer satisfaction associated with the services provided. The Service Manager acts as a key liaison between customers and the service team, fostering positive customer interactions and addressing any concerns promptly to maintain strong client relationships. Additionally, the role involves coordinating with the body shop and line maintenance teams to streamline workflows and improve turnaround times. Ultimately, the Service Manager ensures that all service operations align with company goals, regulatory requirements, and industry best practices to drive continuous improvement and business success.

Minimum Qualifications:

• High school diploma or equivalent; technical or vocational training in automotive repair or building maintenance preferred.
• Minimum of 3 years experience in a service management role within retail trade or a related industry.
• Proven knowledge of building maintenance, automotive repair, and preventive maintenance practices.
• Strong customer service experience with demonstrated ability to manage customer interactions effectively.
• Basic understanding of electrical troubleshooting and body shop operations.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Automotive Technology, or a related field.
• Certification in automotive service management or facilities management.
• Experience with computerized maintenance management systems (CMMS) or service department software.
• Advanced knowledge of electrical systems and diagnostic tools.
• Demonstrated leadership experience in a multi-disciplinary service environment.

Responsibilities:

• Lead and supervise the daily operations of the service department, including building maintenance, automotive repair, and preventive maintenance activities.
• Manage and develop service staff, providing training and support to enhance technical skills and customer service capabilities.
• Coordinate with the body shop and line maintenance teams to ensure efficient workflow and timely completion of service orders.
• Monitor service quality and customer satisfaction, addressing any issues or complaints to maintain high service standards.
• Develop and implement maintenance schedules and procedures to optimize equipment reliability and safety.
• Oversee inventory management for parts and supplies necessary for service operations.
• Ensure compliance with all safety regulations and company policies within the service department.
• Prepare and manage budgets, service reports, and performance metrics to support operational decision-making.

Skills:

The required skills such as building maintenance, automotive repair, and preventive maintenance are essential for managing the technical aspects of the service department, ensuring that all equipment and vehicles are maintained to high standards. Customer satisfaction and customer interaction skills are critical for fostering positive relationships and resolving issues efficiently, which directly impacts the reputation and success of the service department. Electrical troubleshooting skills enable the Service Manager to oversee and guide technical staff in diagnosing and repairing electrical faults, improving service quality and reducing downtime. Knowledge of body shop and line maintenance operations allows for effective coordination and workflow management across different service areas. Preferred skills like experience with management software and advanced technical certifications enhance the ability to implement efficient processes, lead teams effectively, and drive continuous improvement in service delivery.

Salary : $72,000 - $150,000