Mail Services Specialist

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Office address: 1127 W Hargett St Ste 301 Raleigh, NC 2760

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Aid with mail room operations such as packaging, shipping and receiving mail

Assist with walk in fingerprinting servicing clients

and other duties as assigned.

Requirements and Skills

Proven work experience as a customer service rep or sales support associate

Proficiency with MS Office Suite, particularly MS Excel

In-depth understanding of sales principles and customer service practices

Excellent communication skills

Analytical and multitasking skills

Teamwork and motivational skills

Benefits (Full Time Employment):

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Work Location: In person

Work Location: In person REQUIRED

Office Hours: Monday - Friday, 9:00am-5:30pm

Job Type: Full-time, 40 hours a week OR Part-time, 15-25 hours a week

Pay: $16-$18 an hour