Creator & Recruiter Onboarding, Platform Support, and Campaign Fulfillment Specialist

The Creator & Recruiter Onboarding, Platform Support, and Campaign Fulfillment Specialist manages the end-to-end experience of creators, brands, and recruiters, from initial outreach and onboarding through platform activation, ongoing support, campaign participation, and successful campaign completion.

This cross-functional role ensures creators and recruiters are supported while coordinating campaign deliverables, deadlines, approvals, documentation, and issue resolution. The ideal candidate is highly organized, service-oriented, comfortable managing multiple priorities, and able to communicate effectively with creators, recruiters, brands, and internal teams.

What You’ll Own

Creator Recruitment and Onboarding

• Conduct outreach to prospective creators and introduce them to the platform, its opportunities, and participation requirements.
• Guide prospective and newly registered creators through the complete onboarding and activation process.
• Collect and review creator profiles, account information, agreements, and required documentation for accuracy and completeness.
• Assist creators with registration, verification, profile setup, account activation, and platform access.
• Conduct onboarding calls, platform demonstrations, and training sessions.
• Explain platform features, policies, campaign expectations, content standards, payment processes, and compliance requirements.
• Handle client objections, when brought to the attention of the team.
• Monitor creator onboarding milestones and follow up with individuals who have not completed required steps.
• Maintain accurate and current creator records in internal systems.
• Gather creator feedback and recommend improvements to the onboarding and activation experience.
• Generate and review reports for all users.

Campaign Fulfillment and Platform Support

• Coordinate with the sales team for targeted sourcing of creators for specific campaigns.
• Review and approve all campaigns submitted on the platform to ensure they comply with company standards.
• Review the creator waitlist and approve all creators to see jobs after confirming they follow company guidelines.
• Ensure participating creators complete all required agreements, disclosures, and campaign-specific onboarding steps.
• Communicate campaign instructions, expectations, deadlines, and updates clearly to creators and recruiters.
• Respond to campaign-related questions via email, SMS, phone, the Postr platform, or other support channels directly through HubSpot.
• Ensure recurring or valuable campaign questions are pushed to the FAQ section.
• Review submitted content for completeness, quality, accuracy, brand alignment, required disclosures, and compliance with campaign guidelines.
• If any issues arise from submitted content, work with the creator to revise and resubmit, following campaign guidelines.
• Follow up with creators regarding missing, incomplete, late, or noncompliant content.
• Maintain accurate campaign records, creator statuses, communication notes, trackers, dashboards, and supporting documentation all maintained in HubSpot.
• Provide regular campaign-status updates to clients, leadership, and relevant internal teams.
• Confirm that all approved content has been published correctly and remains active for the required period.
• Identify and recommend process improvements that increase creator participation, improve submission quality, raise completion rates, and reduce delays.

Cross-Functional Operations

• Coordinate closely with the creative team, recruiter onboarding, sales, operations, finance, compliance/legal, and leadership.
• Maintain organized, accurate, and confidential records across CRM, ticketing, campaign-management, and Monday.com boards.
• Communicate risks, delays, user concerns, and operational issues to the appropriate stakeholders.
• Participate in team meetings, training sessions, process reviews, and campaign status updates.
• Assist with special projects and other operational responsibilities as needed.
• Continuously identify opportunities to simplify workflows, improve communication, and strengthen the creator, recruiter, and brand experience.
• Must be comfortable appearing in company content and helping with the shooting and developing content ideas.
• Must add @Postr to their Instagram, TikTok, Youtube, Facebook, Linkedin, and X bio.
• All hires must join as a user and connect their social media accounts to the Postr platform.
• All live content created by Postr must be shared on hire’s socials.
• Hires must attend corporate events, social events, company events, local events, and any other event proposed by leadership.

Preferred Qualifications

• Experience in creator recruitment, influencer marketing, affiliate marketing, digital advertising, talent acquisition, social media, or campaign operations.
• Previous experience supporting a SaaS, web-based, or mobile platform.
• Experience reviewing creator content or campaign deliverables for compliance.
• Familiarity with creator payments, referral tracking, commissions, incentives, or product-seeding campaigns.
• Basic knowledge of web and mobile application troubleshooting.
• Experience developing onboarding materials, training resources, FAQs, scripts, or process documentation.

Ideal Candidate

The ideal candidate is a proactive and adaptable professional who enjoys helping people succeed while keeping complex operations organized. This person can build strong relationships with creators, brands, and recruiters, resolve platform issues, manage campaign requirements, and coordinate effectively across multiple teams. They take ownership of responsibilities, communicate consistently, anticipate problems, and remain focused on delivering a positive user experience and successful campaign outcomes.