What are the responsibilities and job description for the Customer Service - Retail Position position at PostNet - SC114?
Benefits:
- Bonus based on performance
- Free food & snacks
- Training & development
- Signing bonus
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
Benefit/Perks
- Small Shop, Great Customers
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
- We offer internship programs
Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Under the supervision of the Center Owner or Manager, this position is responsible for working directly with customers to create designs, and for file preparation, layout, and setup. Other duties as assigned.
WHAT YOU BRING TO THE TABLE: (NOT REQUIRED)
- Graphic design background
- Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc)
- Presentation (Microsoft PowerPoint, Google Slides)
- Spreadsheets (Microsoft Excel, Google Sheets)
- Word processing (Microsoft Word, Google Docs)
- Strong background with Windows operating systems
- Knowledge of EFI Fiery and EFI Fiery Impose - a bonus!
- Some Production Experience - Print, Cut, Finish, etc. - a bonus!
- Exceptional customer service skills
- Ability to translate customer requirements into final products and services
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- Multitasking – must have the ability to simultaneously process multiple tasks
- High school diploma or equivalent required, associate’s degree or design certificate preferred
- Computer hardware and software installation and troubleshooting skills preferred
WHAT WE EXPECT OF YOU:
- Creates promotional materials including, but not limited to, multimedia presentations, banners, newsletters, flyers, signs, posters, and business cards
- Involved in the output, workflow management, and production of orders
- Consults with customers on their graphics needs
- Customer Service and Center Day to Day Tasks as needed
- Manage Mailboxes - both mail and packages, and tasks involved
- Assists with sales transactions
- Warm, Engaging Personality
- Several schedule options available
PHYSICAL AND SAFETY REQUIREMENTS
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by phone, by email, and in-person
- Must demonstrate knowledge of emergency policies and procedures
- Must perform all duties in a safe and efficient manner
- PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Salary : $7 - $12