Intake Specialist (Evening Shift)

About Us: 

At Postman Law we are dedicated to creating a workplace where passionate professionals can make a real difference. Our team of experienced personal injury attorneys and case staff work together to advocate for individuals who have been wronged or injured. We guide clients through every step of their journey to ensure they receive the justice and compensation they deserve. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. 

Purpose:

The Intake Specialist is the first and most critical point of contact for prospective clients. This role is sales-driven and focused on converting inbound leads into signed clients. Working closely with team leads and management, the Intake Specialist evaluates potential claims, builds rapport, overcomes objections, and confidently guides qualified individuals through the sign-up process.

This position requires strong closing skills, attention to detail, and the ability to thrive in a fast-paced, performance-based call center environment. Compassion, persistence, and follow-through are essential to successfully convert opportunities while delivering an exceptional client experience.

This is a full-time, in-person position in our Lake Mary, Florida, with a Monday through Friday shift of 12:30pm to 9:00pm. Compensation for this full-time position ranges from $19 to $20 per hour, depending on experience, plus a $2 per hour pay differential while working evening hours, discretionary bonus opportunities, and benefits.

Key Responsibilities:

• Serve as the primary sales contact for inbound leads and inquiries.
• Evaluate potential cases using established qualification criteria.
• Confidently present next steps and close qualified prospects over the phone.
• Handle a high volume of inbound calls while maintaining conversion goals.
• Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
• Overcome objections and build urgency to secure commitments.
• Coordinate intake appointments with attorneys when needed.
• Maintain detailed and accurate records in the CRM system.
• Deliver a high-quality client experience that drives satisfaction and referrals.

Required Skills & Competencies:

• Proven sales ability with strong closing skills.
• Comfortable working toward performance metrics and conversion goals.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong time management and follow-up discipline.
• Confident, persuasive, and resilient mindset.
• Sound judgment and professional discretion.

Education & Experience:

• 1–3 years of experience in sales, call center, customer service, or client-facing roles.
• Experience in a high-volume inbound sales environment strongly preferred.
• Law firm intake or legal call center experience is a plus.
• Bachelor’s degree preferred.

Language:

• Spanish (Preferred)
• English (Required)