Floating Superintendent

JOB SCOPE:

The Floating Superintendent provides hands-on maintenance support across multiple residential buildings, performing repairs, assisting with preventative maintenance, and supporting daily operations under site leadership. This role is execution-focused and does not hold primary responsibility for any one building or overall compliance. The position supports Superintendents and Program Directors by reducing work order backlogs and addressing operational needs across sites. Flexibility is essential, as assignments may vary daily across multiple locations, requiring the ability to take direction and adapt quickly.

ESSENTIAL FUNCTIONS:

• Maintenance Execution (Primary Function)
  
  
  

The Floating Superintendent is responsible for:

• Performing assigned plumbing repairs (e.g., toilet rebuilds, leak repairs, minor pipe work)
• Performing minor electrical work (e.g., outlet and switch replacement within scope)
• Completing general repairs (patching, carpentry, hardware adjustments)
• Assisting with radiator, HVAC, PTAC, etc. servicing (filters, basic diagnostics, draining, cleaning)
• Addressing maintenance issues in apartments and common areas across multiple sites
  
  
  

All work must be performed safely, efficiently, and in accordance with established protocols.

• Preventative Maintenance Support
  
  
  

The Floating Superintendent shall:

• Execute assigned preventative maintenance tasks
• Assist with seasonal preparation (e.g., winter readiness, inspections)
• Support building walkthroughs and condition assessments as directed
• Emergency Response Support
  
  
  

The Floating Superintendent may be deployed to assist with urgent conditions, including:

• Active leaks
• Loss of heat
• Electrical hazards
• Building damage or safety concerns
  
  
  

The Floating Superintendent must:

• Take immediate containment action within scope
• Assist with stabilization of conditions
• Communicate status to site leadership
• Escalate issues beyond scope promptly
• Work Order Execution & Documentation
  
  
  

The Floating Superintendent is responsible for:

• Completing assigned work orders within expected timeframes
• Documenting all work performed clearly and accurately
• Recording actions taken, materials used, and outcomes
• Uploading photos where required
• Cross-Site Operational Support
  
  
  

The Floating Superintendent shall:

• Provide maintenance support across multiple buildings as assigned
• Assist site Superintendents with workload balancing and backlog reduction
• Support unit readiness and turnover work
• Assist in addressing building conditions under direction
  
  
  

This role is deployed based on operational need and may shift between sites regularly.

• Communication, Direction & Coordination
  
  
  

The Floating Superintendent must:

• Take direction from Superintendents, Program Directors, or other leadership based on assignment
• Adapt to varying site expectations, workflows, and priorities
• Communicate status updates clearly across changing supervisors and locations
• Confirm understanding of assignments before execution
  
  
  

Success in this role requires the ability to operate effectively under changing direction and multiple points of supervision.

• Digital Systems & Administrative Use
  
  
  

The Floating Superintendent must demonstrate basic competency in:

• Work order systems & tracking (e.g. RealPage, Microsoft Planner)
• Email communication (Outlook)
• Team communication tools (Microsoft Teams)
  
  
  

The Floating Superintendent must:

• Document completed work orders
• Review assigned tasks and updates
• Communicate status as required
  
  
  

This role does not include responsibility for system oversight or administrative control.

• Tools, Materials & Support Functions
  
  
  

The Floating Superintendent is responsible for:

• Maintaining personal tools required for assigned work
• Using materials appropriately and efficiently
• Reporting supply needs to supervising staff
• Mobility, Flexibility & Deployment Expectations
  
  
  

The Floating Superintendent is a mobile role designed to support operational needs across the portfolio. The Floating Superintendent must:

• Report to different buildings as assigned daily
• Be prepared to work at multiple locations within the same day
• Adjust schedule and priorities based on real-time operational needs
• Transition between sites efficiently without loss of productivity
• Take direction from multiple supervisors depending on assignment
  
  
  

Assignments may change with little notice based on:

• Emergencies
• Work order volume
• Staffing gaps
• Operational priorities
  
  
  

The Floating Superintendent is expected to remain responsive and adaptable at all times.

Qualifications

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required; technical or vocational training in building maintenance or a related field preferred
• Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required
• Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required
• Proven experience responding to building emergencies and executing preventative maintenance programs required
• Experience utilizing work order/property management systems and coordinating vendors required
• Familiarity with regulatory and compliance standards (DOB, FDNY, HPD)