What are the responsibilities and job description for the Quality Assurance Specialist position at PostcardMania?
Your Mission:
Looking for a highly motivated, sales minded individual to work towards client recovery and retention. At PostcardMania, we are working to help small businesses get the marketing tools they need to succeed and drive in more customers. NO COLD CALLING.
Specific Duties Include:
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Speaking with clients who may be upset or considering canceling their campaign with the intent to handle and issue and retain their business.
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Working with sales reps on client retention and ensuring the highest level of customer care is being delivered.
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Investigating issues and upsets to determine what can be done to prevent them in the future.
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Analyze data on issues and upsets to determine patterns so they can be prevented.
- Writing plans of action to handle recurring issues in our organization.
Requirements
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Sales background
- Strong communication/interpersonal skills
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Excel/word proficient
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Enthusiasm towards new challenges
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Willingness to learn new things
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Self-starting mentality
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Creative problem-solving skills
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Ability to adapt to adversity
- Strong drive to achieve targets and goals
Benefits
- Medical, dental and vision
- 401K
- Short- and Long-Term Disability, Paid Vacation time that increases with longevity
- 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
- Incredible company culture that provides a relaxed yet super productive work environment
