Assistant General Manager

Job Title: Lead Service Manager
Location: PostBoy / New Buffalo, MI
Employment: Full-time (Salaried or Hourly, DOE)

About PostBoy

PostBoy is a high-volume, hospitality-focused, design-driven restaurant in New Buffalo, MI. In peak season we can serve 1,700 covers daily; in winter we pivot to a lean, tight operation with a minimally sized team. We value consistency, service, and a positive, people-first workplace culture.

Role Overview

The Lead Service Manager is the captain of the FOH team and reports to the General Manager. This leader owns day-to-day service execution, scheduling, standards, and accountability to PostBoy’s Working Agreement. They drive guest experience, uphold PostBoy’s standards, and ensure efficient, consistent operations across high-volume peak season and a lean winter model. This role is part of the small leadership team responsible for hiring, onboarding, coaching, and employment termination.

Key Responsibilities

• Lead FOH Operations: act as floor captain; direct pre-shift, sections, pacing, and service recovery.
• Scheduling & Labor: build and publish schedules; manage shift swaps; optimize labor to demand and budget.
• Standards & Accountability: enforce PostBoy’s Working Agreement; coach in real time; document performance.
• Guest Experience: ensure warm, efficient, and consistent service; handle escalations and VIPs.
• Training & Development: onboard new hires; conduct ongoing training; conduct check-ins and performance reviews.
• Hiring/Termination Team: source candidates, interview, reference check; partner on hiring decisions and the management of separations.
• High-Volume Execution: orchestrate 1,700 covers/day in peak season; maintain consistency, accuracy, and operational awareness.
• Winter Operations: streamline service with a minimal team; cross-train; optimize and balance labor while sustaining standards.
• Systems & Admin: manage POS, reservations/waitlist, floor plans, comps/voids, and EOD reporting.
• Health, Safety & Compliance: uphold sanitation, MI liquor laws, ID checks; maintain incident logs.
• Inventory & Facilities Support: support ordering, par levels, smallwares, and maintenance escalation.
• Culture & Communication: lead a respectful, kind working environment; run clear pre-shift meetings; model hospitality.

Qualifications

• 2 years FOH leadership in high-volume restaurants; verifiable AGM or service manager experience strongly preferred.
• Experience managing guest service in a high volume environment
• Experience in scheduling and labor management
• Proficient with POS, reservation/waitlist platforms, and basic reporting
• Knowledge of MI liquor compliance; ServSafe/Allergen/SIPS/TIPS preferred
• Availability for nights, weekends, holidays; ability to stand/walk for long periods and lift up to 50 lbs

Compensation & Benefits

• Competitive pay; salaried or hourly options based on experience.
• Benefits package negotiable.
• Advancement opportunities within a performance-focused, supportive team, and growing hospitality company.

Seasonality & Schedule

• Peak season: high-volume, full-capacity operations; dedicated, on-site priority between June and November
• Winter: lean team, efficient service, and flexible scheduling

Please provide your resume and a brief note introductory note on:

• High-volume FOH leadership experience
• Scheduling/labor management experience
• Coaching approach
• Hobbies and Interests

References are appreciated. Candidates moving forward will be contacted for interviews.