What are the responsibilities and job description for the Dental Front Desk Associate position at Post Road Family Dentistry?
About Us
At Post Road Family Dentistry, we’re proud to serve the Eastside Indianapolis community with high-quality, compassionate dental care. Our friendly, tight-knit team is committed to making every patient feel welcomed and cared for — from the first phone call to the final checkout. We’re growing and looking for a personable, detail-oriented Front Desk Associate to join our team and help us deliver a smooth and caring experience for our patients.
Responsibilities
- Greet patients warmly and check them in with professionalism and empathy
- Answer multi-line phone system and manage appointment scheduling
- Confirm appointments and maintain efficient daily schedules
- Handle patient intake, insurance verification, and billing questions
- Collect and post patient payments, issue receipts, and assist with end-of-day balancing
- Coordinate with clinical staff to ensure smooth patient flow
- Maintain patient records in compliance with HIPAA standards
- Assist with general administrative tasks, including filing, scanning, and ordering front office supplies
Qualifications
- Prior experience in a dental, medical, or customer service setting is preferred
- Strong communication and interpersonal skills
- Detail-oriented and able to multitask in a fast-paced environment
- Familiarity with dental insurance, EOBs, and scheduling systems is a plus
- Proficiency with computer systems; experience with dental software (e.g., SoftDent, Dentrix) is a bonus
- Dependable, punctual, and a team player with a positive attitude
What We Offer
- A supportive and respectful team culture
- Competitive pay, with opportunities for raises and bonuses
- Paid holidays and time off (after probationary period)
- SIMPLE IRA retirement plan with matching
- Ongoing training and career development opportunities