What are the responsibilities and job description for the Chargeback Dispute Specialist position at POST Hospitality Payments?
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Role Description
As a Chargeback Dispute Specialist, you serve as a critical line of defense in protecting revenue, ensuring compliance with Visa and Mastercard dispute regulations, and delivering best-in-class customer service and partner outcomes minimizing potential losses by making fact based, data driven decisions on chargeback cases. This role requires deep expertise in Visa and Mastercard chargeback rules and reason codes, strong analytical capabilities, and the ability to translate complex dispute scenarios into compelling, evidence-based responses. You will partner cross-functionally with hotel operations, front office, and accounting teams.
Qualifications
· Minimum 2 years of hands-on experience in credit card chargeback and dispute operations
· Working knowledge of Visa and Mastercard Core Rules and Chargeback Guides, including Chargeback reason codes and timelines
· The ability to articulate the process of maintaining current working knowledge of Core Rules and Chargeback Guides
· Detail oriented with demonstrated analytical and problem-solving skills
· Excellent customer service skills, organizational skills, and communications skills
· Ability to develop clear compliant dispute responses aligned to card network rules and reason code requirements
· Must have basic proficiency with Microsoft Office programs including Excel, Word, and Outlook
Preferred Qualifications
· Bachelor’s degree in Business, Accounting, Hospitality, Banking or related field
· Experience within hospitality, lodging, travel, or banking
· Understanding of hospitality policies related to cancellations and no-shows
· Familiarity with OTA booking models
· Familiarity with 3-D Secure (3DS), AVS/CVV verification
· Familiarity with payment gateways, PMS, and POS systems
· Experience with other data analytics and process automation platforms